129.232.230.201 hxxps://instantbilling.co.za

[InstantWeb]

Malwarebytes block this address since installing the browser addon and I had many clients complaining about this as I am referring lots of clients to use Malwarebytes.
Please explain why it is blocked in the first place and provide full details to avoid our company suing the ***** out of your company.

It is not listed on any blacklist: https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3ainstantbilling.co.za&run=toolpage

Is is free from malware or any phishing and I am the server administrator for this website.

Your stupid addon cause that clients mistrust the companies website without any legitimate reason.

I notice on your forum this is a big problem for many websites.

 

[JPopovic]

Hello,

Since this is a Browser Guard block, I will alert the proper team to investigate.

Thank you!

@gonzo

[InstantWeb]

Any feedback please

[gonzo]

I am trying to determine if we can corroborate the phishing detections made by Kaspersky and Comodo on VirusTotal reports.  If we can determine those are FPs, I can safely unblock it. Please bear with us.

[gonzo]

The site has been whitelisted. Please allow 15-30 minutes for changes to take effect.

 

[InstantWeb]

I need to understand why it was blacklisted in the first place. Please provide me with the detailed report as requested when I reported it. We had over 1500 clients reporting this to us which is a major concern and totally unaccepted especially over the busiest time of our websites.

[gonzo]

I have sent your request for information to the Product Managers. One of them should respond to you when they return from vacation (unless they read my request sooner).

[InstantWeb]

That is a lame excuse. Who investigated this in the first place, surely not the product manager who is on leave. This should be given by MalwareBytes, Kaspersky and Comodo?

If you are unable to answer me properly, please provide me with the legal teams email address for a formal request for information.

 

[InstantWeb]

The site has not been whitelisted yet. I had over 92 clients still complaining about it.

[Porthos]

2 hours ago, InstantWeb said:

The site has not been whitelisted yet. I had over 92 clients still complaining about it.

I can reach your site with all 4 of my browsers. Clear the cache or uninstall and reinstall the extension.

 

[InstantWeb]

Ok to clear it up. I do not have this problem. New clients and existing clients got the issue and this is how I was made aware of it. So must I send out a newsletter to over 1.2 million clients and tell them MalwareBytes and Kaspersky got a false positive and you must clear your cache, re-install malwarebytes or Kaspersky extension? and what about the 100's of new clients per day who is not using our services due to this stupid notice that is misleading people.

You must seriously be misguided as I will not support clients due to an issue caused by Malwarebytes and their stupid relationship with Kaspersky who is known for their false positives. Malwarebytes should have sorted this out long time ago and fix this crap caused with the software they distribute.

[Porthos]

 

3 minutes ago, InstantWeb said:

You must seriously be misguided as I will not support clients due to an issue caused by Malwarebytes and their stupid relationship with Kaspersky who is known for their false positives. Malwarebytes should have sorted this out long time ago and fix this crap caused with the software they distribute.

As I do not work for Malwarebytes, I am just passing on my personal testing of the block that has been resolved.

Malwarebytes has no actual relationship with Kaspersky.

Very few have to clear the cache or uninstall and reinstall the extension. That is only the extreme case. The updates to browser guard are automatic for users.