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Need to fully shift the malware that keeps popping up


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Hello Slowpomegranat and welcome to Malwarebytes,

Continue with the following:

If you do not have Malwarebytes installed do the following:

Download Malwarebytes version 4 from the following link:

https://www.malwarebytes.com/mwb-download/thankyou/

Double click on the installer and follow the prompts.

When the install completes or Malwarebytes is already installed do the following:

Open Malwarebytes, select > "settings" > "protection tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes quarantine any found entries...

To get the log from Malwarebytes do the following:
 
  • Click on the Detection History tab > from main interface.
  • Then click on "History" that will open to a historical list
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select http://i.imgur.com/Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Let me see those logs in your reply...

Thank you,

Kevin....
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And...when you say to my reply, im guessing you mean, like this? 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 11/25/20
Scan Time: 12:42 PM
Log File: a9716b24-2f1b-11eb-b068-704d7b626668.json

-Software Information-
Version: 4.2.1.89
Components Version: 1.0.1061
Update Package Version: 1.0.33396
License: Free

-System Information-
OS: Windows 10 (Build 19041.630)
CPU: x64
File System: NTFS
User: DESKTOP-SQ7MEH0\Lmalo

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 336672
Threats Detected: 12
Threats Quarantined: 12
Time Elapsed: 18 min, 32 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 3
PUP.Optional.PushNotifications.Generic, C:\USERS\LMALO\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, Quarantined, 201, 838845, , , , , , 
PUP.Optional.PushNotifications.Generic, C:\USERS\LMALO\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, Quarantined, 201, 838845, , , , , , 
PUP.Optional.PushNotifications.Generic, C:\USERS\LMALO\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, Quarantined, 201, 838845, , , , , , 

File: 9
PUP.Optional.PushNotifications.Generic, C:\Users\Lmalo\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000004.log, Quarantined, 201, 838845, , , , , 51751DE5CBDB4385CFCD835181D57614, 5CBA6C306DF2E7A4390F5CEE88B9346A52907E00B1E05DE8F4155FDDD43FE0BF
PUP.Optional.PushNotifications.Generic, C:\Users\Lmalo\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000005.ldb, Quarantined, 201, 838845, , , , , DDA3FF2107237E9320823ABB4D2539F4, 88A8620AF656791BE158B241274BC387F1EDC3CA4518006C4379FE39FDA0C72C
PUP.Optional.PushNotifications.Generic, C:\Users\Lmalo\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\CURRENT, Quarantined, 201, 838845, , , , , 46295CAC801E5D4857D09837238A6394, 0F1BAD70C7BD1E0A69562853EC529355462FCD0423263A3D39D6D0D70B780443
PUP.Optional.PushNotifications.Generic, C:\Users\Lmalo\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOCK, Quarantined, 201, 838845, , , , , , 
PUP.Optional.PushNotifications.Generic, C:\Users\Lmalo\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOG, Quarantined, 201, 838845, , , , , 288BEC1BAD0206EC40332FBBA74D6F70, AC909A988D4384116673011DB736A9B88488F8B79102D88D1F80DEDC7133DD2C
PUP.Optional.PushNotifications.Generic, C:\Users\Lmalo\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\MANIFEST-000001, Quarantined, 201, 838845, , , , , 0E07C4CB851384FF045CEDEC4B3D46BE, 757ED433E613C4F557C3ADC85EDA02A2605EBCCB9EC7514086BF49493B93DBBE
PUP.Optional.PushNotifications.Generic, C:\USERS\LMALO\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, 201, 838845, 1.0.33396, , ame, , , 
PUP.Optional.PushNotifications.Generic, C:\USERS\LMALO\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, 201, 838845, 1.0.33396, , ame, , , 
PUP.Optional.PushNotifications.Generic, C:\USERS\LMALO\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, 201, 838845, 1.0.33396, , ame, , , 

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

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Hiya Slowpomegranate,

Thanks for those logs, continue:

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.

NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed.

The following directories are emptied:
 
  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin


Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

user posted image

The system will be rebooted after the fix has run.

Next,

Download "Microsoft's Safety Scanner" and save direct to the desktop

Ensure to get the correct version for your system....

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download


Right click on the Tool, select Run as Administrator the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\msert.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your reply...

Thank you,

Kevin...

fixlist.txt

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Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 11/30/20
Scan Time: 4:49 PM
Log File: fb29cad8-332b-11eb-b585-704d7b626668.json

-Software Information-
Version: 4.2.3.96
Components Version: 1.0.1122
Update Package Version: 1.0.33658
License: Free

-System Information-
OS: Windows 10 (Build 19041.630)
CPU: x64
File System: NTFS
User: DESKTOP-SQ7MEH0\Lmalo

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 335376
Threats Detected: 15
Threats Quarantined: 0
Time Elapsed: 15 min, 1 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 3
PUP.Optional.PushNotifications.Generic, C:\USERS\LMALO\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 201, 838845, , , , , , 
PUP.Optional.PushNotifications.Generic, C:\USERS\LMALO\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 201, 838845, , , , , , 
PUP.Optional.PushNotifications.Generic, C:\USERS\LMALO\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 201, 838845, , , , , , 

File: 12
PUP.Optional.PushNotifications.Generic, C:\Users\Lmalo\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000005.ldb, No Action By User, 201, 838845, , , , , 6B4AE1A369DE321B203E21C0A2C491DB, 99BB5A1F8DF662AF10ECD4E9061AC53BE72321A29605E7EBA99519E28F2C12C8
PUP.Optional.PushNotifications.Generic, C:\Users\Lmalo\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000008.ldb, No Action By User, 201, 838845, , , , , 300895A58CB0375800E08DDEF5E0B975, 715EDE7F4C4D4F107FD4078F69A16C5CE772C5D480642604D73FC2D10C8CEE67
PUP.Optional.PushNotifications.Generic, C:\Users\Lmalo\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000009.log, No Action By User, 201, 838845, , , , , C06859066A2D3A8DE4A094E9FB25F9F9, FE6664E2856B41E25287355AA69A08C4ACFA58169E0D6918A01B8AF01BF92013
PUP.Optional.PushNotifications.Generic, C:\Users\Lmalo\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000010.ldb, No Action By User, 201, 838845, , , , , EF7A636D43AE093F55C51F627F67B64D, 127E7B77C8B42B7F5A647BE3DE39352586D5ADAC5573BA17B4BCEEE4DC2C9294
PUP.Optional.PushNotifications.Generic, C:\Users\Lmalo\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\CURRENT, No Action By User, 201, 838845, , , , , 46295CAC801E5D4857D09837238A6394, 0F1BAD70C7BD1E0A69562853EC529355462FCD0423263A3D39D6D0D70B780443
PUP.Optional.PushNotifications.Generic, C:\Users\Lmalo\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOCK, No Action By User, 201, 838845, , , , , , 
PUP.Optional.PushNotifications.Generic, C:\Users\Lmalo\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOG, No Action By User, 201, 838845, , , , , 353EBF6A923223FDB56927D2435E7B23, 0B350062085A648E6B587716F6E683C7A60611FF6A40BA0F11FC0E69B7CEE112
PUP.Optional.PushNotifications.Generic, C:\Users\Lmalo\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOG.old, No Action By User, 201, 838845, , , , , 2D14DF2CC8E27125834FED1B55214816, 989F43E5D1A4C48FFB3D8D9551E58933C8A812124B5ACF154DB7C5098F78AE85
PUP.Optional.PushNotifications.Generic, C:\Users\Lmalo\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\MANIFEST-000001, No Action By User, 201, 838845, , , , , 36C93AC537A08F153E6D60087AF5BDA4, E0A66B29E3D2A301F3D2030E69502E0BFF90F0F8CED6482245E8376DC69172FB
PUP.Optional.PushNotifications.Generic, C:\USERS\LMALO\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 201, 838845, 1.0.33658, , ame, , , 
PUP.Optional.PushNotifications.Generic, C:\USERS\LMALO\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 201, 838845, 1.0.33658, , ame, , , 
PUP.Optional.PushNotifications.Generic, C:\USERS\LMALO\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 201, 838845, 1.0.33658, , ame, , , 

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

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No, it came back with after doing all of that 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 12/4/20
Scan Time: 10:55 AM
Log File: 429ce42c-361f-11eb-b638-704d7b626668.json

-Software Information-
Version: 4.2.3.96
Components Version: 1.0.1122
Update Package Version: 1.0.33851
License: Free

-System Information-
OS: Windows 10 (Build 19041.630)
CPU: x64
File System: NTFS
User: DESKTOP-SQ7MEH0\Lmalo

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 335931
Threats Detected: 4
Threats Quarantined: 0
Time Elapsed: 18 min, 45 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 1
PUP.Optional.PushNotifications.Generic, C:\USERS\LMALO\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 201, 838845, , , , , , 

File: 3
PUP.Optional.PushNotifications.Generic, C:\USERS\LMALO\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 201, 838845, 1.0.33851, , ame, , , 
PUP.Optional.PushNotifications.Generic, C:\USERS\LMALO\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 201, 838845, 1.0.33851, , ame, , , 
PUP.Optional.PushNotifications.Generic, C:\USERS\LMALO\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 201, 838845, 1.0.33851, , ame, , , 

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

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  • Solution

So resetting Chrome has not made any difference... Lets make clean install of Chrome see if that clears the problem.

If your Chrome Bookmarks are important do this first:

Go to this link: http://www.wikihow.com/Export-Bookmarks-from-Chrome follow the instructions and Export your Bookmarks from Chrome, save to your Desktop or similar. Note the instructions can also be used to Import the bookmarks.....

For your Passwords go here:

https://www.intowindows.com/how-to-backup-saved-passwords-in-google-chrome-browser/

Continue for a clean install:

Download Chrome installer and save to install later:

https://www.google.com/intl/en_uk/chrome/browser/desktop/index.html

https://www.google.com/intl/en_usa/chrome/browser/desktop/index.html

Next,

Open Chrome and sign into your account, open a new tab and type or copy paste chrome://settings hit enter...


user posted image


In the new window that opens "Turn Off" option will show, select that option.


user posted image


You will then be given notice of what will be cleared. Checkmark the box that gives an option to clear bookmarks, passwords, history etc. Confirm that action by selecting "Turn Off" tab


user posted image


Next.

Uninstall Chrome: https://support.google.com/chrome/answer/95319?hl=en-GB follow those instructions, ensure the option to "Also delete your browsing data" is selected. <<--- Very important!!

Navigate to C:\Users\Your user name\Appdata\Local from that folder delete the folder named Google (you will need to show hidden files/folders to see the folder Appdata)

How to show hidden files and folders for windows: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/


user posted image


If you use Google Drive, open the Google folder, right click on Drive and select "Copy" then right click on your Desktop or a folder of choice and select "Paste" to save that folder and its contents.


user posted image


When you successfully saved Google drive go back to Local folder, delete the folder named Google


user posted image


Next,

Install Google Chrome :

Next,

Import your Bookmarks... (instructions in the first step)

Import Passwords... (instructions in second step above)

Next,

Install Malwarebytes Browser Extension (Free) https://chrome.google.com/webstore/detail/malwarebytes-browser-exte/ihcjicgdanjaechkgeegckofjjedodee

Next,

Install uBlock Origin for Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en

If you previously had Google Drive you will nee to download and install again: https://www.google.com/intl/en_rw/drive/download/

When that is completed transfer the contents of the save google drive folder to the new one...

Does that help
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