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RTP detection in Outlook2019 on Win10Pro-64bit


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Going through recently received emails in Outlook2019 I get to one incoming email and it triggers an RTP detection.  It causes OL to stop, does not allow any emails to be deleted.  I can restart OL, but all the previous emails seen before the event are still there.  Upon repeat of action, it always happens at the same email.

Problem is, there are no hints or instructions in MWBs to indicate what I should do to get beyond the problem.  I've tried right-click options to try to delete that email:  not successful. 

I'm attaching the screen captures.  Would really like to know what to do next.  Not sure if it's something in OL, something in MWB, or something in the email.  Either way, it's like no one wrote instructions regarding how to handle the issue.

Thanks in advance.Capture1.JPG.cc9a6215b4f68ad09e3d00302817468c.JPG

Capture1.JPG

Capture2.JPG

Capture2.JPG

Blocked Website.txt Malwarebytes Arrest.txt

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***This is an automated reply***

Hi,

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4 minutes ago, RickyO said:

Would really like to know what to do next. 

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

 Let me know if that clears up the issue or not.

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Okay; it seems to have fixed the issues.  Do you think it was the email, or MWBs, or Outlook???

 

BTW, when the tool reinstalled MWBs, it kind of messed up my license counts:  It's not showing all the machines I have it installed on.  Which way to fix it?  I can think of more than one option, but don't want to screw something up out of ignorance.

 

Thanks again.

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3 minutes ago, RickyO said:

Do you think it was the email, or MWBs, or Outlook???

It was Malwarebytes.

3 minutes ago, RickyO said:

it kind of messed up my license counts:  It's not showing all the machines I have it installed on.  Which way to fix it?  I can think of more than one option, but don't want to screw something up out of ignorance.

As far as I know, It should not have messed the counts.

It may take a bit of time on the portal to reflect it. But that is something that should be discussed with support in private with a support ticket.

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