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Malwarebytes Support Tool won't run on Windows 7


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  • Staff

Greetings,

Are you also running Malwarebytes Premium for Windows?  If so, please open Malwarebytes and go to settings by clicking the small gear icon in the upper right, then select the Security tab and scroll down to the Exploit Protection section and ensure that the option to block penetration testing attacks is set to Off (don't worry if you don't see that option; it was moved to the advanced settings in the most recent release), then click the Advanced settings button and click on Restore Defaults, then wait approximately 30 seconds for the protection to refresh itself or simply restart the system, then test to see if Privacy is able to connect.

If it still doesn't work, please try connecting to a different server in Malwarebytes Privacy, and if it works, try switching back to the initial server you wanted (assuming you have a preference) to see if it now works.  Instructions on doing so may be found in this support article.

If the problem still persists, please try disabling the kill switch function as documented in this support article.

Please let us know how it goes.

Thanks

Thanks to @Hardhead for the info on his experiences with this issue.

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