Jump to content

Pissed off about latest update rebooting the PC automatically


Recommended Posts

Hi All,

It's my first post and I normally don't do this type of thing, but I rarely get so angry about any software's policy. Perhaps you've noticed, the latest update for Windows, after finishing installation, gives the user 10min before it automatically (!) reboots Windows (alternatively one can click OK to reboot even earlier). NO option to cancel, to postpone, not even a countdown clock to know how much time one has (not that it would make things especially better). I haven't seen such an ill-considered, stupid idea in God knows how many years. It's simply disrespectful to the user. I was in the middle of work, clicked on the update pop-up (sure, why not, Avast updates every couple of days, so do many other programs), assuming it will update in the background and IF it requires to reboot, it will just notify me that a reboot is required, perhaps give me an OPTION to do it now or to postpone it (e.g. like Avast does, reminds you about the need to reboot, but lets you postpone it for anywhere from a few minutes to a year, depending on when you know you'll have time to do it, e.g. after work!). Here, I had no possibility to stop the (invisible) countdown, and as could be predicted, being in the middle of work with numerous documents, browser tabs, notes etc open, I wasn't able to check/save/close everything in time and e.g. lost many important notes I had open (Notepad doesn't have auto-save), also Word docs I now have to check to compare which version was the latest between autosave and auto recovery, etc, not to mention the time lost getting back to my workflow after a reboot.

So Malwarebytes, if you're reading this, that's an UNACCEPTABLE policy. I pay for a premium licence (and so do many of my colleagues upon my advice - my org has a high risk of attacks), and I DO NOT wish to be treated like a noob who needs to be forced to do a reboot since otherwise he won't know that the software won't be fully functional after an update without it. Again, no anti-virus or other software (incl. Windows itself) does that, and MB is supposed to be the 'friendly, smart, no-bullshit' product. Well, this is bullshit.

Again - sorry for the angry rant, completely not my style, but had to vent somewhere. Will also send this to support of course.

Anyone else had a similar experience, or is that just me? :)

Link to post
Share on other sites

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler
 
 
 
 
Spoiler

 

 

01.png

02.png

03.png

04.png

05.png

06.png

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

8 hours ago, dprout69 said:

There are literally 4 other threads about this on the first page.  Malwarebytes knows they're wrong (or have at least accepted that people are angry about it) and are intending to change how it's done, but they dont  know when.  Which mean it could be a very long time.

Great to hear, thanks! I did have a glance at the forums but didn't actually notice those. Good to know I'm not alone in this. Curious to read how they supported that brilliant idea...

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.