Questions about strange icon zvprtsvr that comes up after I reboot on Win 1

[BOOSTEDI5]

Hello, I'm rather perplexed about this strange process that shows up on my desktop in the bottom right corner. This is on my Windows 10 system. What's strange is I do not see any processes running with this name. I searched my entire registry for this and didn't get any hits.

https://www.file.net/process/zvprtsrv.exe.html
The genuine zvprtsrv.exe file is a software component of Zan Image Printer by ZAN.

Does anyone have any suggstions on how I can prevent this from coming up? I just right click and chose close. I'm running the latest registered version of malwarebytes and Norton. I ran a full scan with Norton and it doesn't flag anything. I also used hijackthis and didn't see anything about this. Maybe I'm behind the times when it comes to the latest tools to detect any malware. I don't necessary suspect this is malware and don't notice my system acting strange.

Appreciate any insight.

 

[AdvancedSetup]

Hello @BOOSTEDI5

Let's do a scan for malware which even if it's not malware we may be able to locate how it's launching.

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.
 

Spoiler

 

 

 

 

 

Spoiler

 

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

 

 

STEP 01

• If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
• If you don't have Malwarebytes installed yet please download it from here and install it.
• Once installed then open Malwarebytes and select Scan and let it run.
• Once the scan is completed make sure you have it quarantine any detections it finds.
• If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Double-click to run the program
• Accept the End User License Agreement.
• Wait until the database is updated.
• Click Scan Now.
• When finished, if items are found please click Quarantine.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
• Please attach the Additions.txt log to your reply as well.
• On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

[BOOSTEDI5]

Thanks for your prompt response and excellent guide/info AdvancedSetup! I'm going to proceed with this later today after the full Malwarebytes scan I ran quite a few hours ago completes. Much appreciated! 

[AdvancedSetup]

Sounds good. Go ahead and post back the logs when ready and we'll check them out.

Cheers

 

[BOOSTEDI5]

Hello AdvancedSetup,

I just got back to this today. It's strange but the last 3 or 4 reboots didn't come up with the zvprtsvr icon in my screen shot. However when I rebooted this morning after a Win10 patch their it was! I completed Step 1 (Nothing Found) Attached report. Step 2 (Found some software from Cyberlink that I paid for and use. I didn't quarantine any of Cyberlink's software yet but might decide to do that next. I attached the screen shot from the scan with AdwCleaner. Also, I checked the first entry from AdwCleaner PUMP.Adware.Heuristic is an empty/old folder. 

 

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I haven't went to step 3 yet. Should I go ahead and proceed with that tool next? Appreciate any info on what I've provided so far! 

Best Regards

malwarebytes-scan-120920.txt

[BOOSTEDI5]

I also haven't performed step 3 yet. I have attached the .txt file from AdwCleaner but haven't quarantined anything yet.  Thanks again for any input!

AdwCleaner[S00].txt

[AdvancedSetup]

You can leave the Preinstalled detection items if you like but I would recommend you remove the PUP items.

Please post the FRST logs from Step3

 

[AdvancedSetup]

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