Jump to content

Malwarebytes blocking Simple-Help remote support


Recommended Posts

To provide my customer's remote support, I use Simple-Help which is a remote support program I purchased from Simple-help.com. I have my customers download and install "Remote Support-windows64-online.exe" from my web site at http://timbeard.ddns.net/customer/Remote%20Support-windows64-online.exe?language=en&hostname=http%3A%2F%2Ftimbeard.ddns.net&ie=ie.exe

Unfortunately Malwarebytes has started showing this as a Trojan threat and will not allow it to download, much less run.

I understand that I should contact you when a false positive is found like this. I would appreciate it if you could fix this problem.
 

Link to post
Share on other sites
11 minutes ago, timbeard said:

I understand that I should contact you when a false positive is found like this. I would appreciate it if you could fix this problem.

This is a web block not a file block. I will request it to be moved to the correct sub-forum.

Link to post
Share on other sites
  • Staff
29 minutes ago, timbeard said:

To provide my customer's remote support, I use Simple-Help which is a remote support program I purchased from Simple-help.com. I have my customers download and install "Remote Support-windows64-online.exe" from my web site at http://timbeard.ddns.net/customer/Remote Support-windows64-online.exe?language=en&hostname=http%3A%2F%2Ftimbeard.ddns.net&ie=ie.exe

Unfortunately Malwarebytes has started showing this as a Trojan threat and will not allow it to download, much less run.

I understand that I should contact you when a false positive is found like this. I would appreciate it if you could fix this problem.
 

Hello, thanks for bringing this to our attention. We've reviewed the site again and have determined it no longer warrants being blocked so we've removed it from our database. 

Removal should be reflected in the next database update going out in a few hours or so.

Link to post
Share on other sites
  • TeMerc locked this topic
Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.