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Malwarebytes blocking Simple-Help remote support


timbeard
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To provide my customer's remote support, I use Simple-Help which is a remote support program I purchased from Simple-help.com. I have my customers download and install "Remote Support-windows64-online.exe" from my web site at http://timbeard.ddns.net/customer/Remote%20Support-windows64-online.exe?language=en&hostname=http%3A%2F%2Ftimbeard.ddns.net&ie=ie.exe

Unfortunately Malwarebytes has started showing this as a Trojan threat and will not allow it to download, much less run.

I understand that I should contact you when a false positive is found like this. I would appreciate it if you could fix this problem.
 

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29 minutes ago, timbeard said:

To provide my customer's remote support, I use Simple-Help which is a remote support program I purchased from Simple-help.com. I have my customers download and install "Remote Support-windows64-online.exe" from my web site at http://timbeard.ddns.net/customer/Remote Support-windows64-online.exe?language=en&hostname=http%3A%2F%2Ftimbeard.ddns.net&ie=ie.exe

Unfortunately Malwarebytes has started showing this as a Trojan threat and will not allow it to download, much less run.

I understand that I should contact you when a false positive is found like this. I would appreciate it if you could fix this problem.
 

Hello, thanks for bringing this to our attention. We've reviewed the site again and have determined it no longer warrants being blocked so we've removed it from our database. 

Removal should be reflected in the next database update going out in a few hours or so.

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