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Massive RTP Detection

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This thread is only for the Original Poster, who is enriqeuezcortes.   Anyone else needing help must have his / her own separate Topic.

Help here is one to one.  It is not a 'group discussion ' or a 'me-too' situation.  Each case has its own unique considerations.

Edited by Maurice Naggar
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Hello.   @enriquezcortes  :welcome:

My name is Maurice. I will be helping and guiding you, going forward on this case.
Let me know what first name you prefer to go by.   

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me. 
Please only just attach   all report files, etc  that I ask for as we go along.  

Please be aware that 'block' notice-message-windows do 'not' mean there is some kind of infection on this box.  It is just a courtesy advice message that the web protection is keeping the machine safe from harm.

Tell me, What significant thing had happened or been done just before all this 'situation' started.   What, when, where, how ?

I would appreciate  getting some key details from this machine in order to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Do have patience while the report tool runs.  It may take several minutes.  Just let it run & take its time.  You may want to close your other open windows so that there is a clear field of view.
Download Malwarebytes Support Tool
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.80.848.exe  to run the report

Once it starts, you will see a first screen with 2 buttons.  Click the one on the left marked "I don't have an open support ticket".

        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    Place a checkmark next to Accept License Agreement and click Next
Now click the left-hand side pane "I do not have an open support ticket"

    You will be presented with a page stating, "Get Started!"
    Do NOT use the button “Start repair” !   But look instead at the far-left options list in black.

    Click the Advanced tab on the left column
    Click the Gather Logs button
    A progress bar will appear and the program will proceed with getting logs from your computer.  Please do have patience.  It takes several minutes to gather.
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK.  Then Exit the tool.

    Please attach the ZIP file in your next reply.

Please know I help here as a volunteer.  and that I am not on 24 x 7.  I am not employed by Malwarebytes.
Help on this forum is one to one.   Again, please be sure to ONLY attach report files  with your reply (s)  as we go along.  Do not do a copy / paste into main body.

Thank you,

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Thanks for the report file.  It appears that you executed (chose) to do a 'clean' re-install of Malwarebytes.  May I ask why ?  I had only asked to Gather logs / just a report run.

Even so, the last Block event was just a IP block on IP

There were at least 2 others like that recently, same IP.

Run a new scan with Malwarebytes.
Start Malwarebytes from the Windows  Start menu.

Click Settings ( gear icon)   at the top right of Malwarebytes window.   We want to see the SETTINGS window.

Then click the SECURITY  tab.
Scroll down and lets be sure the line in SCAN OPTIONs for "Scan for rootkits" is ON
Click it to get it ON  if it does not show a blue-color

Now click the small X  to get back to the main menu window.

Click the SCAN button.
Select a Threat Scan ( which should be the default).

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

Then click on Quarantine selected.


Be sure all items were removed.  Let it remove what it has detected.

Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.

See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4



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Thanks for that report.  This is very good.   Just know that the Block notice just means that the web protection is keeping system safe from harm.  Lets just do a different scan with another tool.   

I would suggest a free scan with the ESET Online Scanner
Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

It will start a download of "esetonlinescanner.exe"
Save the file to your system, such as the Downloads folder, or else to the Desktop.

Go to the saved file, and double click it to get it started.

When presented with the initial ESET options, click on "Computer Scan".
Next, when prompted by Windows, allow it to start by clicking Yes
When prompted for scan type, Click on Full scan

Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.
Have patience.  The entire process may take an hour or more. There is an initial update download.

There is a progress window display.
You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.
When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
Click The blue “Save scan log” to save the log.

If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).
Press Continue when all done.  You should click to off the offer for “periodic scanning”.

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The result of the ESET scan is very very good.

Unless you are actually using this machine to connect to another Windows' remote desktop,  then you ought to turn off the Remote Desktop setting, since that makes your machine a tempting target.

See   https://www.tenforums.com/tutorials/92433-enable-disable-remote-desktop-connections-windows-10-pc.html

By turning off remote desktop, you lessen your machine's odds of being a tempting target for probers.
The bad guys seek out machines able to do remote desktop as being prime candidates.   Keep in mind these involve automated bots.
You can block one or more IP addresses in the Windows 10'  Windows Firewall
See   https://www.cm3solutions.com/block-ip-address-ip-range-using-windows-firewall/

You should block the IP


To get started go to Control Panel >>System and Security >> Windows Defender Firewall     and then on the left side list, click on Advanced Settings
then follow the example in the article cited above.

-  - - - - - -----------------------------

I  would recommend that if you have a internet-connection-router hardware at home,  that you look over this article
"How to Enable Your Wireless Router's Built-in Firewall"


In most cases the attempted probes will automatically stop on their own. If it continues you can add the IP to the local firewall to prevent it from contacting the computer period.
If you wish to do so, here is one how-to guide for the Windows software firewall

Additionally or alternatively, if this is on Windows 10 PRO  and if you do not need or use Remote Desktop,  you can turn that off.


Here is how to block a port number in Windows


How to Change the port number for RDP


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Hi Maurice, thanks you for all your knowledge.

The remote control option was disabled, but I blocked the IP following your link, thanks for that. Do you think it would be a problem to have a program like Teamviewer or AnyDesk installed? I have password to access to my direction, anyway, but if it's would be a problem i will uninstall automatically.

I also check my router firewall and it's turn on correctly.


Thanks you, for all of you are doing.



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Keep in mind that screen grabs like that above does not provide full detail.  Tell me, did you disable Remote Desktop on this Windows ?

That I am curious about.

Beyond that, I need to make another reminder that the web protection of Malwarebytes is still keeping the pc safe from harm.

Another question:  At the moment of the Block notice, did you make note IF one of the web browsers was open ?

what was in active use at that moment ?

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Delete all Cache files & browser history in Firefox.  See this Mozilla guide  https://support.mozilla.org/en-US/kb/how-clear-firefox-cache


Just before pressing 'scan' on the Malwarebytes Adwcleaner program, I need for you to insure all web browsers are Closed.

I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER.

Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan.

Adwcleaner  detects factory Preinstalled applications too!


Please download  Malwarebytes AdwCleaner  https://downloads.malwarebytes.com/file/adwcleaner

Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system.


Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it.

At the prompt for license agreement, review and then click on I agree.


You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).

Then click on Dashboard button.

Click the blue button "Scan Now".


allow it a few minutes to finish the Scan.   Let it remove what it finds.

NOTE:  When it comes to the section "

Pre-installed applications


You can skip that.

Please find and send the Adwcleaner "C" clean report.

In Adwcleaner, click the "Reports" button.  Look at the list of reports for the latest date & type "Clean".

Double Click that line & it will open in Notepad.   Save the file to your system and then Attach that with your reply.


That C clean report will be the one with the most recent Date and time at folder  C:\AdwCleaner\Logs

Thanks.  Keep me advised.


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Hi Maurice, sorry for the delay in my answer, i did not see any notification.


I had installed ADWCleaner since 10 days ago.

I did what you said, i'll attach you the files, i have two reports, one from 10 days ago and today's report. I did delete my cache and cookies files before I do that, both scans was not found nothing.





Thank you for your time,


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Thank you for the 2 AdwCleaner scan reports.  There is no adware on this PC.  Previously, you had run some other scans and no malware is now present.

I would suggest to install the Malwarebytes Browser Guard for Firefox onto your Firefox browser.

To get & install the Malwarebytes Firefox Browser Guard  extension. 

Then proceed with the setup. 

Once installed, you will see the Malwarebytes logo appear to the right of your Firefox Browser search bar indicating it is installed.

User Guide for Malwarebytes Browser Guard can be found here: https://support.malwarebytes.com/docs/DOC-3446

The Malwarebytes Browser Guard will keep your browser away from dodgy sites.

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  • 2 weeks later...

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you



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