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malwarebytes privacy vpn not connecting


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Hello. I have the same problem with Malwarebytes Privacy not being able to connect.

I have tried all solutions suggested here and in other threads about this topic, including complete uninstall of wintun-windows and MWB Privacy.


I have run mb-support- to obtain the Zip file attached here. Hopefully, you can help.

Interestingly, I have another Win7 machine that does NOT have this problem and IS able to connect.


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  • Root Admin

Hello @MerlinXL5

The logs indicate the computer has been experiencing some issue and has had several crashes.

C:\Windows\Minidump\110320-29140-01.dmp [created:11/02/2020  16:25]
C:\Windows\Minidump\110620-32120-01.dmp [created:11/06/2020  14:05]
C:\Windows\Minidump\111020-28922-01.dmp [created:11/09/2020  08:16]
C:\Windows\Minidump\111820-30981-01.dmp [created:11/14/2020  11:49]
C:\Windows\Minidump\111420-31949-01.dmp [created:11/14/2020  11:49]

I'm reviewing now to see if we can find a specif error, cause for the VPN to not connect, but we may end up having to do some general computer clean up on this system to see if that corrects it.

Thank you for your patience while we continue to review your logs


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  • 1 month later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

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