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Good morning I wanted to consult with a member of malwarebytes to help me with a problem that I have had for a long time, it is that I have a virus that is installed only on my cell phone even after having restarted it from the factory, what happens is that applications are installed With names like Calendar, Settings, Game store and the one that always appears and apparently is the strongest one called gooysf, apart from this, the browsers only open to a page called hastopic.com and also to the playstore to applications Like alibaba, when I try to type on the keyboard sometimes it closes on its own and when I want to see all the apps I see that there is an app called settings that apparently works in the background and it also pauses the videos that I see, finally all this is It installs in the files of the system folders with names like qwusz ayzx and many (I got to delete 46) also it slows down the phone and turns it off by itself or leaves it inoperative forcing me to restart it forcibly, my t Elephone is a zte blade a315 with android 6, I would appreciate your help

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Hi @Daniel14,

You could send me an Apps Report, I can look further into it.

To send an Apps Report with Malwarebytes for Android use the following instructions.

1. Open the Malwarebytes for Android app.

2. Tap the Menu icon.

3. Tap Your apps.

4. Tap three lines icon in upper right corner.

5. Tap Send to support

Choose an email app to send Apps Report.

Your email app will open with the Apps Report included.

At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum.  This allows our support staff to know where to direct it.

By sending the Apps Report, you will create a ticket in our support system.

Private Message (PM) me the email used and/or the ticket number assigned.

Nathan

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