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False positive - Supremo.exe


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Hello everybody,

hope you are safe and healthy! 

Some of our customers are writing to our technical service that Supremo v. 4.2.0 (find attached .zip file) has been reported as Malware in version of MalwareBytes Premium 4.2.3 while trying to launch it.

We also tried to upload the file to VirusTotal, but no engines detected it as a malware.

Could you please check this false positive detection?

Thanks for helping us!

MalwareBytes_log.jpg

VirusTotal.PNG

Supremo 4.2.0.2423.zip

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This is a website block not a file block. That site 404's https://www.virustotal.com/gui/url/aa9b3f303698707f377f6217d86e061bcaecb5e23d68c36de6f645ae426af324/detection

Malwarebytes
www.malwarebytes.com

-Log Details-
Protection Event Date: 11/17/20
Protection Event Time: 1:57 AM
Log File: 85a74803-28aa-11eb-9b42-001a7dda7102.json

-Software Information-
Version: 4.2.3.96
Components Version: 1.0.1112
Update Package Version: 1.0.33012
License: Premium

-System Information-
OS: Windows 10 (Build 19041.630)
CPU: x64
File System: NTFS
User: System

-Blocked Website Details-
Malicious Website: 1
, C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data-
Category: Trojan
Domain: gw61.nanosystems.it
IP Address: 54.39.7.8
Port: 80
Type: Outbound
File: C:\Program Files\Mozilla Firefox\firefox.exe

 

(end)

Edited by Porthos
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Porthos, many thanks for the quick reply.
That specific URL (http://gw61.nanosystems.it/) is related to the usage of Supremo. More specifically it's the URL of one of the servers used to establish connection between the controller and the host.
Therefore this URL has been blocked while trying to launch the software.

We are at your disposal for further explanation.

Thanks!

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3 minutes ago, TeamNanosystems said:

That specific URL (http://gw61.nanosystems.it/) is related to the usage of Supremo. More specifically it's the URL of one of the servers used to establish connection between the controller and the host.
Therefore this URL has been blocked while trying to launch the software.

I have asked for the topic to be moved to the correct sub forum. It will get investigated. 🙂

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1 hour ago, JPopovic said:

Hello @TeamNanosystems,

The block will be removed.

Thank you and let us know if you need any additional help!

Many thanks for your quick response @JPopovic!

Just few questions to notify our customers. How can they solve the issue? Should they update to new version or it will be "silent"? How long for the fix to be officially released?

Thanks again for helping us

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19 minutes ago, TeamNanosystems said:

How long for the fix to be officially released?

I lust checked and is is unblocked.

 

20 minutes ago, TeamNanosystems said:

How can they solve the issue? Should they update to new version or it will be "silent"?

They can manually update but if they have default updates set it checks for updates automatically hourly.

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