tmas Posted November 16, 2020 ID:1421096 Share Posted November 16, 2020 I keep getting the following item detected during my daily scan. I do quarantine it but it keeps coming back. Is this a real issue or a false positive? C:/PROGRMDATA/DIVX/DIVXPLUSSHORTCUTS/UNINSTALLER.EXE Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 16, 2020 Root Admin ID:1421142 Share Posted November 16, 2020 Hello @tmas Can you please post the actual protection or scan log showing this detection, as well as zipping the uninstaller.exe file and upload here for review. Thank you Link to post Share on other sites More sharing options...
tmas Posted November 17, 2020 Author ID:1421264 Share Posted November 17, 2020 Here is a txt document of the scan. How do I zip the uninstaller file? Malware.txt Link to post Share on other sites More sharing options...
Porthos Posted November 17, 2020 ID:1421272 Share Posted November 17, 2020 14 minutes ago, tmas said: How do I zip the uninstaller file? UN Quarantine the file. Then zip it and attach it here. Link to post Share on other sites More sharing options...
tmas Posted November 17, 2020 Author ID:1421275 Share Posted November 17, 2020 This is strange. When I went to this file on my C rive and tried to right click on it I got an error that windows explorer has stopped working. My desktop has disappeared. Link to post Share on other sites More sharing options...
tmas Posted November 17, 2020 Author ID:1421277 Share Posted November 17, 2020 So..I rebooted my system and tried to right click on that file again. As soon as I do I get the windows explorer has stopped working error and I lose my desktop. If I answer "restart windows explorer" my desktop starts running again but I cannot right click on that file. Link to post Share on other sites More sharing options...
tmas Posted November 17, 2020 Author ID:1421278 Share Posted November 17, 2020 Now I am trying to open my Avast and it will not open. Also gives me that windows explorer has stopped working error and kills my desktop. Link to post Share on other sites More sharing options...
Porthos Posted November 17, 2020 ID:1421280 Share Posted November 17, 2020 1 minute ago, tmas said: Now I am trying to open my Avast and it will not open. Also gives me that windows explorer has stopped working error and kills my desktop. I am going to ask @AdvancedSetup to assist you further. In my personal opinion, Continuing to use Windows 7 (out of support) is going to cause issues in the future. I also am not a fan of avast either. You seem to have other issues that is killing explorer and keeping you from zipping that file. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 17, 2020 Root Admin ID:1421282 Share Posted November 17, 2020 Hello @tmas Please shut down the computer for a couple of minutes. Then unplug the power for a minute. Then plug the power back in and start the computer back up and run the following for me. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you Link to post Share on other sites More sharing options...
tmas Posted November 17, 2020 Author ID:1421306 Share Posted November 17, 2020 My Avast is dead. I cannot launch it. Also it will not uninstall. I tried to download it and the install setup will not work. Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 17, 2020 Root Admin ID:1421345 Share Posted November 17, 2020 We'll go ahead then and manually force a removal of Avast antivirus for you. Please try to uninstall the following from the Control Panel if you can Java 7 Update 80 RogueKiller Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks Link to post Share on other sites More sharing options...
tmas Posted November 17, 2020 Author ID:1421449 Share Posted November 17, 2020 Here is the txt file after running fix Fixlog.txt Fixlog.txt Link to post Share on other sites More sharing options...
tmas Posted November 17, 2020 Author ID:1421450 Share Posted November 17, 2020 I am still not able to launch Avast or reinstall it by running the avast EXE file. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 17, 2020 Root Admin ID:1421485 Share Posted November 17, 2020 Please just wait for my replies before trying to install or re-install any software. I'm reviewing your log now. Please run FRST again and click on Scan and post back both new logs. FRST and ADDITIONS Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 17, 2020 Root Admin ID:1421489 Share Posted November 17, 2020 Please visit the following link and download the Avast removal tool. https://www.avast.com/uninstall-utility Boot into Safe Mode to run it. (I'd create a new folder, something like C:\FIX and copy the tool there) Then restart the computer and tap the F8 key and select to start in Safe Mode - find and run the tool to remove Avast Please do not reinstall Avast just yet. We need to check and see what's going on with the computer first. Link to post Share on other sites More sharing options...
tmas Posted November 17, 2020 Author ID:1421508 Share Posted November 17, 2020 Here you go. I'll try the Avast removal tool. FRST.txt Addition.txt Link to post Share on other sites More sharing options...
tmas Posted November 17, 2020 Author ID:1421515 Share Posted November 17, 2020 I have now run avast uninstall utility on the machine. Avast still shows up on the control panel software list and the shortcut is still on my desktop. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 17, 2020 Root Admin ID:1421529 Share Posted November 17, 2020 What did the Avast uninstall utility say? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 17, 2020 Root Admin ID:1421530 Share Posted November 17, 2020 Did you make a custom folder to put the uninstall program in and run from there in Safe Mode? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 17, 2020 Root Admin ID:1421533 Share Posted November 17, 2020 Assuming you made a new folder named C:\FIX Please save the following fixlist file to that folder as well. Then copy the FRST64.exe program file there too. Then boot into Safe Mode once again and try running this new fix fixlist.txt Then post back the new fixlog.txt file from that C:\FIX folder. Link to post Share on other sites More sharing options...
tmas Posted November 17, 2020 Author ID:1421534 Share Posted November 17, 2020 Yes. Ran in safe mode. the uninstaller appeared to run with the blue progress box and bar rolling. Said nothing afterwards. Link to post Share on other sites More sharing options...
tmas Posted November 17, 2020 Author ID:1421535 Share Posted November 17, 2020 I did not put the Avast uninstaller in a special folder. I just ran it from my downloads folder on my D drive in safe mode. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 17, 2020 Root Admin ID:1421555 Share Posted November 17, 2020 Okay, please do the same with the updated fix I provided. Link to post Share on other sites More sharing options...
tmas Posted November 18, 2020 Author ID:1421582 Share Posted November 18, 2020 I ran FRST64 with the new fixlist.txt in safe mode. Here is the fixlog Fixlog.txt Link to post Share on other sites More sharing options...
tmas Posted November 18, 2020 Author ID:1421585 Share Posted November 18, 2020 BTW. Avast is still showing in my program list in control panel programs and features. Link to post Share on other sites More sharing options...
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