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Unsure if I am safe


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Hello, I've been very anxious on using my other PC for quite a while, I cannot tell if I did everything to ensure that I am not infected with any kind of virus. I ran a lot of scans with multiple scanners: Malwarebytes, Adwcleaner, Hitman Pro, Sophos Virus Removal Tool and Windows Defender (I'd need to make new logs if they're needed though)

All of them found nothing besides Hitman Pro and Adwcleaner which found preinstalled crap, I had a few false positive from MBAM and once by defender but that's it. My computer did act weird to times to times, redirects and stuff to bad sites etc, but I would imagine that I just visited a site that loaded something stupid. Eitherway, I have been very cautious about using this PC and I want to ensure its safety, the most whats scaring me is spyware.

Paranoia is kind of eating me away and I cannot stand it, I don't want to nuke my PC either. I try to even manually detect viruses by checking network traffics by netstat, I don't really know if there are better tools for this, I haven't really had a good time once I heard that viruses can hide the network connection.

At the very beginning, I thought that I could possibly have a Rootkit hidden in the system, but I also noticed that I have a few security measures installed on this PC that should prevent that, but hell do I know if they actually can prevent it.

 

In short, I am very paranoid about having keyloggers, any kind of bad malware and spywares alike and I wanna be as sure as possible that I don't anything.

 

Before proceeding though, I'd like to know if logs can be accessed by other regular users? It's been bugging me since I don't really want to show what I'm running except to experts/staff members.

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Hiya JorgeBon and welcome back to Malwarebytes,

This is a public forum, as such all threads are open to public viewing. If you think how many logs are posted here on a daily basis without any issues, users posting those logs never have any problems with the information posted. Believe me is no big deal with whatever information is included in your logs.. Continue:

Open Malwarebytes, select > "settings" > "protection tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes quarantine any found entries...

To get the log from Malwarebytes do the following:
 
  • Click on the Detection History tab > from main interface.
  • Then click on "History" that will open to a historical list
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select http://i.imgur.com/Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Let me see those logs in your reply...

Thank you,

Kevin....
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Hello Kevin,

I made the scans, here are the logs.

 

The Farbar language is sadly set to german, didn't find a way to change that, so I hope you still can use it.

Cheers

 

# -------------------------------
# Malwarebytes AdwCleaner 8.0.8.0
# -------------------------------
# Build:    10-08-2020
# Database: 2020-09-29.1 (Cloud)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    11-09-2020
# Duration: 00:00:00
# OS:       Windows 10 Home
# Cleaned:  2
# Failed:   0


***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

No malicious folders cleaned.

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

No malicious registry entries cleaned.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries cleaned.

***** [ Chromium URLs ] *****

No malicious Chromium URLs cleaned.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.

***** [ Hosts File Entries ] *****

No malicious hosts file entries cleaned.

***** [ Preinstalled Software ] *****

Deleted       Preinstalled.HPTouchpointAnalyticsClient   Folder   C:\ProgramData\HP\HP TOUCHPOINT ANALYTICS CLIENT
Deleted       Preinstalled.HPTouchpointAnalyticsClient   Registry   HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{E5FB98E0-0784-44F0-8CEC-95CD4690C43F}


*************************

[+] Delete Tracing Keys
[+] Reset Winsock

*************************

AdwCleaner[S00].txt - [1628 octets] - [09/11/2020 13:37:29]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ##########

mbam log.txt Addition.txt FRST.txt

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  • Solution

Hiya JorgeBon,

Thanks for those logs, continue:

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.

NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed.

The following directories are emptied:
 
  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin


Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

user posted image

The system will be rebooted after the fix has run.

Next,

Download Kaspersky Virus Removal Tool (KVRT) from here: https://www.kaspersky.com/downloads/thank-you/free-virus-removal-tool and save to your Desktop.

Select the Windows Key and R Key together, the "Run" box should open.

user posted image

Drag and Drop KVRT.exe into the Run Box.

user posted image

C:\Users\{your user name}\DESKTOP\KVRT.exe will now show in the run box.

user posted image

add -dontcryptsupportinfo Note the space between KVRT.exe and -dontcryptsupportinfo

C:\Users\{your user name}\DESKTOP\KVRT.exe -dontcryptsupportinfo should now show in the Run box.

user posted image

That addendum to the run command is very important, when the scan does eventually complete the resultant report is normally encrypted, with the extra command it is saved as a readable file.

Reports are saved here C:\KVRT_data\Reports and look similar to this report_20200727_103821.klr Right click direct onto that report, select > open with > Notepad. Save that file and attach to your reply.

To start the scan select OK in the "Run" box.

user posted image

The Windows Protected your PC window will open, select "More Info"

user posted image

A new Window will open, select "Run anyway"

user posted image

A EULA window will open, tick both confirmation boxes then select "Accept"

user posted image

In the new window select "Change Parameters"

user posted image

In the new window ensure all selection boxes are ticked, then select "OK" The scan should now start...

user posted image

When complete if entries are found there will be options, if "Cure" is offered leave as is. For any other options change to "Delete" then select "Continue"

user posted image

When complete, or if nothing was found select "Close"

user posted image

Attach the report information as previously instructed....

Let me see those logs in your reply....

Thank you,

Kevin..

fixlist.txt

Edited by kevinf80
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Hello Kevin,

there seems to be no issues upholding, I had the issue before where HP analytics came back everytime I removed it, but seems like that's gone now as well, which wasn't really a big issue but nonetheless I am glad that worked too.

 

Thanks for checking in again, anything else I should check? Also, do you have a recommendation on how I can look out for spyware manually? 

 

Cheers

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Hiya JorgeBon,

Thanks for the update, good to hear your system is ok for you. Continue:

Delete KVRT.exe, navigate to and delete C:\KVRT_Data folder

Next,

Right click on FRST here: C:\Users\jor\Downloads\FRST64.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator"

If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST64 to uninstall

That action will remove FRST and all created files and folders...

Next,

Remove all System Restore Points: https://www.tenforums.com/tutorials/33593-delete-system-restore-points-windows-10-a.html#option2

Create clean fresh Restore Point: http://www.thewindowsclub.com/create-system-restore-point

Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/

Malwarebytes Browser Guard (Free) for Firefox: https://addons.mozilla.org/en-GB/firefox/addon/malwarebytes/

Malwarebytes Browser Guard (Free) for Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee

From there you should be good to go...

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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