user18954 Posted November 5, 2020 ID:1418685 Share Posted November 5, 2020 Running Endpoint Security for Business off of their new cloud platform. We did an update last night to the latest release. Currently we are at 4.2.1.90 and the Printers are going offline constantly on random PCs at the office. To resolve the issue temporarily, we Restart the Printer Spool service and it works. But sometimes it temporarily and not a permanent fix. We need an updated version from Malwarebytes with a legit fix. We are on the cloud Nebula platform. How can we upgrade to the beta that apparently has the fix? Agent Information Endpoint Protection: 1.2.0.844 Endpoint Protection Protection Update: 1.0.32486 Protection Service Version: 4.2.1.90 Component Package Version: 1.0.1085 Asset Manager: 1.2.0.330 Link to post Share on other sites More sharing options...
warsawtech Posted November 5, 2020 ID:1418698 Share Posted November 5, 2020 We had put in a support ticket last week on this issue and they said they were working on a fix and they would push it out to consumers first and business last. Completely wrong consider we have over 450 endpoints Link to post Share on other sites More sharing options...
warsawtech Posted November 5, 2020 ID:1418699 Share Posted November 5, 2020 We're also waiting on a fix. I had submitted a ticket about a week ago and followed up yesterday, no word yet on when the fix is getting pushed out to us. You can also create a group with web protection turned off and move the affected computers there. Sometimes for us rebooting print spooler only worked for the first print and moving it to this other group is the only current fix that Malwarebytes has suggested. Would have been nice for them to push the fix to business first instead of consumers... Link to post Share on other sites More sharing options...
Flyers2020 Posted November 5, 2020 ID:1418809 Share Posted November 5, 2020 Occurs on 4.2.1.90. Seen it with our new deployment. Noticed 4.2.2.95 is available but can't confirm that would fix this issue. Are there release notes anywhere for these updates? Link to post Share on other sites More sharing options...
exile360 Posted November 5, 2020 ID:1418820 Share Posted November 5, 2020 This should be fixed in the latest release. Please refer to the information posted here. 1 Link to post Share on other sites More sharing options...
Flyers2020 Posted November 5, 2020 ID:1418822 Share Posted November 5, 2020 is there a release notes section for each update? Link to post Share on other sites More sharing options...
exile360 Posted November 5, 2020 ID:1418825 Share Posted November 5, 2020 Yes, it's located here, however it does not appear to list the most recent update yet. Link to post Share on other sites More sharing options...
Flyers2020 Posted November 6, 2020 ID:1418992 Share Posted November 6, 2020 still an issue on 4.2.2.95 Link to post Share on other sites More sharing options...
user18954 Posted November 6, 2020 Author ID:1419054 Share Posted November 6, 2020 Thanks for the updates everyone. I also did updates last night and "Endpoint Protection Protection Update: 1.0.32546 " was updated Nothing else. Still having the issue. Will disable Web Protection now for the weekend crew. Link to post Share on other sites More sharing options...
exile360 Posted November 6, 2020 ID:1419061 Share Posted November 6, 2020 If this is the same issue experienced with the consumer version (which I suspect it is), disabling SNMP for your printers should allow them to function with Web Protection enabled if you're seeking a workaround that allows you to keep Web Protection active, at least until this issue has been addressed in the software. Link to post Share on other sites More sharing options...
Flyers2020 Posted November 6, 2020 ID:1419063 Share Posted November 6, 2020 users rebooted and that helped after updating to 4.2.2.95 Link to post Share on other sites More sharing options...
exile360 Posted November 6, 2020 ID:1419066 Share Posted November 6, 2020 That's great news, thank you for the update. Link to post Share on other sites More sharing options...
Flyers2020 Posted November 10, 2020 ID:1419865 Share Posted November 10, 2020 This is still an issue with 4.2.2.95. End users have to keep restarting their PC every day. Link to post Share on other sites More sharing options...
Flyers2020 Posted November 10, 2020 ID:1419890 Share Posted November 10, 2020 using the endpoint security business EDR. Nebula doesn't have the newest version yet. Disabling SNMP is the workaround but we cannot do that as we need SNMP enabled to collect printer information. Link to post Share on other sites More sharing options...
Flyers2020 Posted November 10, 2020 ID:1419914 Share Posted November 10, 2020 what web module version works? Link to post Share on other sites More sharing options...
Flyers2020 Posted November 10, 2020 ID:1419931 Share Posted November 10, 2020 Occurs on Win 10 Pro. 140 endpoints and counting. Agent Information Endpoint Protection: 1.2.0.844 Endpoint Protection Protection Update: 1.0.32682 Protection Service Version: 4.2.2.95 Component Package Version: 1.0.1096 Asset Manager: 1.2.0.330 Endpoint Detection and Response: 1.2.0.297 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 10, 2020 Root Admin ID:1419945 Share Posted November 10, 2020 Hello @Flyers2020 I have moved many of your posts into the Business section of the forums as you are using a different product than the Consumer version you were posting in. Have you opened a support ticket for this issue? I'll see if I can get an Agent to reach out. Thank you Link to post Share on other sites More sharing options...
Flyers2020 Posted November 10, 2020 ID:1419963 Share Posted November 10, 2020 I haven't opened a support ticket. Thought the forum was providing faster responses. I'll do that now. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 10, 2020 Root Admin ID:1419990 Share Posted November 10, 2020 For some quick things we try to, but this is a bit more involved as you're also reporting performance issues @Flyers2020 so it's best you get a support agent to assist you directly. Once you have a ticket number let me know and I'll ping to see if someone can get to you a bit quicker than the normal wait time. Link to post Share on other sites More sharing options...
Flyers2020 Posted November 10, 2020 ID:1419994 Share Posted November 10, 2020 thanks. MBAMService.exe is currently around 256MB with web protection disabled. when enabled it's up around 800MB. MBCloudEA.exe is always about 100MB or slightly under. Ticket for printer issue is under 3261984 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 10, 2020 Root Admin ID:1420003 Share Posted November 10, 2020 This is the Nebula product, correct? You might want to also update your ticket to let them know the product as well as the performance issue you're seeing. Thank you again @Flyers2020 Link to post Share on other sites More sharing options...
Flyers2020 Posted November 10, 2020 ID:1420005 Share Posted November 10, 2020 that is correct nebula. i'll update the ticket when i get a reply - i don't see a history of my tickets in nebula. Link to post Share on other sites More sharing options...
Flyers2020 Posted November 11, 2020 ID:1420191 Share Posted November 11, 2020 workaround for me at the moment is to uninstall the software from the endpoint. no workaround is working anymore except to remove it. Link to post Share on other sites More sharing options...
exile360 Posted November 11, 2020 ID:1420229 Share Posted November 11, 2020 The fix is in beta for the consumer build, so hopefully it won't be too long before it is fixed in the business product line as well. 1 Link to post Share on other sites More sharing options...
Flyers2020 Posted November 20, 2020 ID:1422230 Share Posted November 20, 2020 4.2.3.96 is released and pushing to a handful of endpoints. Link to post Share on other sites More sharing options...
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