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Hi there,

I had recently been hit with a nasty virus, and had to reset my PC a couple times,  unfortunately Malwarebytes hit the activation limit due to me installing it a couple times on the same machine.

I created a ticket for tech support to assist with more information - ticket "3256506".



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***This is an automated reply***


Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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If you are having licensing issues, please do the following: 


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-The Malwarebytes Forum Team

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Hello and Welcome @Cybersid

While you wait for your support ticket.... it may be possible to resolve the issue yourself. 

Have you already created an account at https://my.malwarebytes.com/en/login

There you can manage your account and activation's, if you have not created an account try that, make sure to use the same email address you used to purchase your copy of Malwarebytes.

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Just now, Cybersid said:

maybe because I am a legacy user



If you purchased a license key from a physical store, authorized seller, or retailer besides the Malwarebytes store, set up your My Account profile so you can register your license key to your email address.

Registering your retail license to the My Account website allows you to deactivate your license, view billing events, download the latest Malwarebytes software and see which devices are using license keys. This article shows you how to register your license key.

  1. Go to My Account login page.
  2. In the Subscriptions tab, click Register a license.
  3. Enter your license key exactly as printed.
  4. If your subscription came with a License ID, click on the check box, then enter your License ID.
  5. Click on Register to add the license key to My Account.

Your license key shows under the Subscriptions tab in My Account. Here you can Activate, Download, and Deactivate your license key.


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17 minutes ago, Porthos said:

Thanks Porthos, I just tried and it says "invalid license key" + Also tried with option I have a user id/license (which I do) . However in my escapades when trying to reset my pc/remove virus I was able to activate it 2 times yesterday/and today. Got this license years ago.


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1 minute ago, Porthos said:

One question? is this one of the lifetime ones and are you trying to use it on more than ONE computer?


Yes lifetime, only used it on my one PC. 

Activation limit was hit due to me reinstalling it a couple times after doing multiple windows resets in the last couple days. It activated twice, then I had to reset again - then it hit with the dreaded "Activation Limit hit, contact support"

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