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Endless reboot


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Firstly, I must stress that the pc in question is not mine, but belongs to a relative. I've never even seen it!

The pc had been infected with Antivirus Pro 2010, so I sent instructions for downloading, installing and using MBAM. She rang me to say that she had followed the instructions and everything seemed to be okay, until she rebooted the pc. (My last instruction was to reboot and run a second scan to make sure everything was now fine). Now the pc was showing the Dell bios splash screen, followed by the XP loading splash screen. Then it would go into a blue screen saying it was running chkdsk as the disk was dirty. It completed stages 1 and 2 okay, and went onto part 3. It counted up to 25% and then rebooted and went through the procedure again. Now it is stuck in this endless loop.

Any suggestions? I can find descriptions of similar problems on the internet, but no solutions.

Thanks in advance.

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Welcome To Malwarebytes! To get you fixed up Please follow the instructions below, NOTE: It may take a few days to get to your issue, since there very busy in that forum...

follow these instructions & post it in the HiJackLog Forum please

Scan and post logs - read note at bottom in green

If you're having Malware related issues with your computer that you're unable to resolve.

  1. Please read and follow the instructions provided here: I'm infected - What do I do now?
  2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

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Thanks for your reply yardbird. I have started a new thread in the forum you suggested, however since the pc is not booting at all, I cannot run the Hijack This program.

Fingers crossed someone can help!

Read the Green at the bottom of the instructions please--they have the tools to get your running..

If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

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