robvike Posted November 3, 2020 ID:1418180 Share Posted November 3, 2020 Link to post Share on other sites More sharing options...
AlexSmith Posted November 3, 2020 ID:1418186 Share Posted November 3, 2020 Sorry to hear you are having issues. I have moved your thread here so you can get support from one of our community malware removal experts. To help get the best support possible, please reply with some additional details on where you are encountering this issue along with the logs called out in the following thread: Link to post Share on other sites More sharing options...
Solution kevinf80 Posted November 3, 2020 Solution ID:1418196 Share Posted November 3, 2020 Hello robvike and welcome to Malwarebytes, Continue with the following: If you do not have Malwarebytes installed do the following: Download Malwarebytes version 4 from the following link:https://www.malwarebytes.com/mwb-download/thankyou/ Double click on the installer and follow the prompts. When the install completes or Malwarebytes is already installed do the following: Open Malwarebytes, select > "settings" > "protection tab" Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Go back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes quarantine any found entries... To get the log from Malwarebytes do the following: Click on the Detection History tab > from main interface. Then click on "History" that will open to a historical list Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options:Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your replyText file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror Right-click on AdwCleaner.exe and select http://i.imgur.com/Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.htmlNote: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status... Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs in your reply... Thank you, Kevin.... Link to post Share on other sites More sharing options...
kevinf80 Posted November 6, 2020 ID:1418972 Share Posted November 6, 2020 Any progress...? Link to post Share on other sites More sharing options...
robvike Posted November 6, 2020 Author ID:1419001 Share Posted November 6, 2020 thank you for responding to my problem. I will work on the info you have requested this weekend. I am pretty much busy with work during the week and this will be a bit of a challenge for me for I am not too computer savvy. Thanks again for your help. Link to post Share on other sites More sharing options...
kevinf80 Posted November 6, 2020 ID:1419014 Share Posted November 6, 2020 Thanks for the update, catch up later... Link to post Share on other sites More sharing options...
robvike Posted November 9, 2020 Author ID:1419614 Share Posted November 9, 2020 Hello, good news Malwarebytes fixed my Problem. Not sure how but I think by using the App remover. It's been over 24 hrs and still no sign of it. Thanks for your help. Link to post Share on other sites More sharing options...
kevinf80 Posted November 9, 2020 ID:1419657 Share Posted November 9, 2020 Hello robvike, Good to hear your system is ok for you now... Read the following links to fully understand PC Security and Best Practices, you may find them useful....Answers to Common Security Questions and best PracticesDo I need a Registry Cleaner? Take care and surf safe Kevin... Link to post Share on other sites More sharing options...
kevinf80 Posted November 10, 2020 ID:1419965 Share Posted November 10, 2020 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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