myeishvar Posted November 3, 2020 ID:1418134 Share Posted November 3, 2020 we have purchased malwarebyte for window on 01-Nov-2020 and applied for refund on 02-Nov-2020 . today is 03-Nov-2020 . its still complete silence , there is no response from team . horrible support , terrible services . Stay away from them Link to post Share on other sites More sharing options...
myeishvar Posted November 3, 2020 Author ID:1418135 Share Posted November 3, 2020 we have purchased malwarebyte for window on 01-Nov-2020 and applied for refund on 02-Nov-2020 .today is 03-Nov-2020 . its still complete silence , there is no response from team . horrible support , terrible services .Stay away from them Link to post Share on other sites More sharing options...
Porthos Posted November 3, 2020 ID:1418136 Share Posted November 3, 2020 (edited) 22 minutes ago, myeishvar said: we have purchased malwarebyte for window on 01-Nov-2020 and applied for refund on 02-Nov-2020 . today is 03-Nov-2020 . its still complete silence , there is no response from team . horrible support , terrible services . Stay away from them I regret your issue. All refunds are handled thru the support desk. Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Support tickets can take 5 or more days to complete. You may also contact the billing company 2CO for a refund as well. https://www.2co.com/ Edited November 3, 2020 by Porthos Link to post Share on other sites More sharing options...
myeishvar Posted November 3, 2020 Author ID:1418137 Share Posted November 3, 2020 already submitted ticket twice time . but silence from team . Link to post Share on other sites More sharing options...
Porthos Posted November 3, 2020 ID:1418139 Share Posted November 3, 2020 (edited) 2 minutes ago, myeishvar said: but silence from team . 4 minutes ago, Porthos said: Support tickets can take 5 or more days to complete. What is the ticket number?? Do not submit any more tickets. eEach ticket delays the first. 4 minutes ago, Porthos said: You may also contact the billing company 2CO for a refund as well. https://www.2co.com/ Edited November 3, 2020 by Porthos Link to post Share on other sites More sharing options...
myeishvar Posted November 3, 2020 Author ID:1418144 Share Posted November 3, 2020 see the response from 2co.com . Response attached as snapshot . Link to post Share on other sites More sharing options...
Porthos Posted November 3, 2020 ID:1418145 Share Posted November 3, 2020 1 minute ago, myeishvar said: see the response from 2co.com . Wait on your support ticket 25 minutes ago, Porthos said: What is the ticket number?? With the ticket # I can ask @AdvancedSetup to possibly expedite it. Link to post Share on other sites More sharing options...
myeishvar Posted November 3, 2020 Author ID:1418161 Share Posted November 3, 2020 Malwarebytes Support Ticket 3253799 Link to post Share on other sites More sharing options...
Maurice Naggar Posted November 3, 2020 ID:1418220 Share Posted November 3, 2020 Hello @myeishvar Do be aware that if you first created the Ticket on NOV 2 that that was the very first day and that it does take a while to get a Support staff person to start to work on your request. While it would be awesome to have a reply the next day, due to volume of other folks already in the queue ahead of you, it will be a few additional days. Support works the queue in the order of oldest un-replied ticket first. Have some additional patience. Malwarebytes does truly stand behind its refund policy. I would urge you to stick with your ticket and do not do any more replies to the ticket until the first agent does reply. Patience is the key. You will get a refund. Link to post Share on other sites More sharing options...
exile360 Posted November 3, 2020 ID:1418250 Share Posted November 3, 2020 Greetings, If you wouldn't mind, would you please tell us why you were not satisfied with the product? I would like to pass on your feedback to the Product team in case there is any way they might be able to improve the product. It is entirely up to you of course and has no bearing whatsoever on the processing of your refund which will be handled separately by the Support team. Thanks Link to post Share on other sites More sharing options...
Maurice Naggar Posted November 3, 2020 ID:1418257 Share Posted November 3, 2020 Ditto what he said ^^^^^ Let us know what it is you are needing to cleanup on your machine. What it is that you need to accomplish on it. Sincerely. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 3, 2020 Root Admin ID:1418259 Share Posted November 3, 2020 One of our support agents has replied to your ticket. @myeishvar Thank you Link to post Share on other sites More sharing options...
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