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myeishvar
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22 minutes ago, myeishvar said:

we have purchased malwarebyte for window on 01-Nov-2020 and applied for refund on 02-Nov-2020 .
today is 03-Nov-2020 . its still complete silence , there is no response from team . horrible support , terrible services .

Stay away from them

I regret your issue.

All refunds are handled thru the support desk. Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

Support tickets can take 5 or more days to complete.

You may also contact the billing company 2CO for a refund as well. https://www.2co.com/

Edited by Porthos
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2 minutes ago, myeishvar said:

but silence from team .

 

4 minutes ago, Porthos said:

Support tickets can take 5 or more days to complete.

What is the ticket number?? Do not submit any more tickets. eEach ticket delays the first.

4 minutes ago, Porthos said:

You may also contact the billing company 2CO for a refund as well. https://www.2co.com/

 

Edited by Porthos
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Hello @myeishvar  Do be aware that if you first created the Ticket on NOV 2  that that was the very first day and that it does take a while to get a Support staff person to start to work on your request.  While it would be awesome to have a reply the next day, due to volume of other folks already in the queue ahead of you, it will be a few additional days.  Support works the queue in the order of oldest un-replied ticket first.   Have some additional patience.

Malwarebytes does truly stand behind its refund policy.   I would urge you to stick with your ticket  and do not do any more replies to the ticket until the first agent does reply.  Patience is the key.  You will get a refund.

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Greetings,

If you wouldn't mind, would you please tell us why you were not satisfied with the product?  I would like to pass on your feedback to the Product team in case there is any way they might be able to improve the product.  It is entirely up to you of course and has no bearing whatsoever on the processing of your refund which will be handled separately by the Support team.

Thanks

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