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SDKDatabaseLoadDefaults failed with code 1812


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Hi,

I have an error message which come back constantly on my computer since today saying that the update of the datas is impossible.

SDKDatabaseLoadDefaults failed with code 1812

Internet is runing nicely. It can't be the problem.

Everything was previously OK except the fact that it was supposed to update automaticaly but It was regularly asking me the autorisation to update. I had to reply YES three times always.

I realized that it was impossible to check the computer with the program but it sayed constantly that everything was OK.

I attached the screen image.

Thank you for your help.

Maloujem

Message erreur 2 11 2020.jpg

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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From Automatic translation

The 04/11/2020 I received your response and have tried installing the new version that I downloaded. I saw that there were many caveats before installation:

First, the program detected the presence of Kaspersky Internet Security. He asked me if I really wanted to install Malwarebyte.

Does Malwarebyte not cover more shares than Kaspersky and does that duplicate?

 

Second Since I answered yes, I saw that there were a number of precautions to take, not just shutting down Kaspersky while the installation was in progress. I am not sure I can control the problems that may arise ...

Do you have another, perhaps older version of Malwarebyte for Windows 10 that could still update the data and work fine?

Thank you

Reminder: My computer: Windows 10 Pro 64 bits Latest update

 

Original in french Le 04/11/2020

J’ai bien reçu vote réponse et j’ai essayé d’installer la nouvelle version que j’ai téléchargée.

J’ai vu qu’il y avait de nombreuses mises en garde avant l’installation :

Premièrement le programme a détecté la présence de Kaspersky Internet Security. Il m’a demandé si je voulais vraiment installer Malwarebyte.

Est-ce que Malwarebyte ne couvre pas plus d’actions que Kaspersky et est-ce que ça double emploi ?

Deuxièmement Comme je répondais oui, j’ai vu qu’il y avait de nombreuses précautions à prendre et pas seulement mettre Kaspersky à l’arrêt le temps de l’installation. Je ne suis pas sûr de pouvoir maîtriser les problèmes qui pourraient survenir …

Avez-vous une autre version de Malwarebyte pour Windows 10, plus ancienne peut-être, qui pourrait malgré tout mettre à jour les données et fonctionner correctement ?

Merci à vous

Rappel : Mon ordinateur : Windows 10 Pro 64 bits Dernière mise à jour

 

 

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Kaspersky is known to be incompatible with most other security programs, and with Malwarebytes it is the Web Protection component that usually has problems with Kaspersky.  Please refer to the information here as well as this support article.

You can try to use them together by excluding the items listed in this support article in Kaspersky and by adding Kaspersky's Program Files folder to the Allow List in Malwarebytes using the instructions under the Allow a file or folder section of this support article, but you might still need to disable Web Protection in Malwarebytes.

If you do decide to disable Web Protection, I would recommend that you install Malwarebytes Browser Guard if you haven't done so already so that your web browser will still be protected from malicious websites.

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Please also keep in mind that Malwarebytes is now a full AV replacement solution, meaning you no longer need an antivirus alongside Malwarebytes to be fully protected.  Please refer to this support article for details.

If you would like to use Malwarebytes with an additional layer of protection, many of our users keep Windows Defender active with Malwarebytes without any conflicts.  Disabling the option for Malwarebytes to register in the Windows Security Center will allow Windows Defender to remain active:

1819447071_SecurityCenter.png.7a9c361aaa748f546c6b807ef5925e2a.png

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