SaraReimann Posted November 2, 2020 ID:1418028 Share Posted November 2, 2020 I have a Nebula (Malwarebytes Cloud) account that I have been locked out of for over a week. The status at the top of the windows says expired 12/2023 - that is 3 years from now! Why am I locked out?? I have called support numerous times and each representative tells me that the issue will be resolved and fixed by the end of the day but it never is. I have also called and left SEVERAL messages along with emails to the Sales department asking for a call back to resolve this issue. I NEED A RESPONSE!!! Sara Reimann Link to post Share on other sites More sharing options...
Porthos Posted November 2, 2020 ID:1418035 Share Posted November 2, 2020 5 minutes ago, SaraReimann said: I have a Nebula (Malwarebytes Cloud) account that I have been locked out of for over a week. The status at the top of the windows says expired 12/2023 - that is 3 years from now! Why am I locked out?? I have called support numerous times and each representative tells me that the issue will be resolved and fixed by the end of the day but it never is. I have also called and left SEVERAL messages along with emails to the Sales department asking for a call back to resolve this issue. I NEED A RESPONSE!!! Sara Reimann I am sorry you are having issues with Nebula. This is the section for the consumer product. But i can tell you this, only support can fix your issue. Have you submitted a ticket using https://support.malwarebytes.com/hc/en-us/requests/new If so do you have a ticket number. If so please post the ticket Number. I will also ask for your post to be moved to the correct section. Link to post Share on other sites More sharing options...
SaraReimann Posted November 2, 2020 Author ID:1418049 Share Posted November 2, 2020 Support Ticket 3249840 It was marked resolved and it has NOT been resolved. I really need help!!! Link to post Share on other sites More sharing options...
Porthos Posted November 2, 2020 ID:1418050 Share Posted November 2, 2020 5 minutes ago, SaraReimann said: Support Ticket 3249840 It was marked resolved and it has NOT been resolved. I really need help!!! I will have @AdvancedSetup look up your ticket for you and find out what happened. Link to post Share on other sites More sharing options...
SaraReimann Posted November 2, 2020 Author ID:1418051 Share Posted November 2, 2020 Please have someone reach out to me today - This has been going on for over a week and no one is getting back to me to get it resolved. Sara Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 3, 2020 Root Admin ID:1418096 Share Posted November 3, 2020 Hello @SaraReimann The ticket still shows as open. I've asked someone in support to try and reach out to you tomorrow with more information. You can send me a private message if you need further details Thank you 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 3, 2020 Root Admin ID:1418264 Share Posted November 3, 2020 Hello @SaraReimann I have escalated it internally to one of our support managers. They will look into this further to have someone assist you. Thank you again Link to post Share on other sites More sharing options...
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