OrAnanas Posted November 2, 2020 ID:1418020 Share Posted November 2, 2020 Hello, Yesterday I downloaded a program from the website "Keygen Ninja" while trying to get a keygen for a game I wanted. I ran the .exe file and ads were showing up on my google chrome and some shortcuts were getting deleted. A lot of requests for programs to run kept showing up and I pressed "no" on all of them. After that, I immediately downloaded MalwareBytes and ran a full scan, which took 6 hours, and something around 70 viruses were found. I quarantined all of them, and I ran other tools like Hitman Pro and adwcleaner to make sure everything was clean. I woke up this morning to a notification from paypal that my password had been changed, great, so I immediately changed all my passwords. The problem now is that my google chrome is showing a "Managed by your organization" tab on my settings in Google Chrome. I deleted the Chrome policies in the registry editor and uninstalled chrome multiple times while also disabling and enabling Chrome Sync. Nothing is changing, the "Managed by your organization" tab is still there. When I click on it, nothing shows up in the "Your browser is managed" tab. What should I do??? Link to post Share on other sites More sharing options...
nasdaq Posted November 2, 2020 ID:1418032 Share Posted November 2, 2020 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Disable "Your browser is managed by your organization: message Instructions on how to remove this "Managed by Your Organization" message. Read the instructions on this page.https://support.google.com/chrome/thread/3262871?hl=en Download and the Chrome policy remover as suggested If the problem persists execute the rest of the instructions on the page. If still not solved run the Farbar Program one more time and attach the fresh posts for my review. <<<>>> This may help also Read this article. You should find the "Managed by your organization" at the bottom of the Menu. https://www.howtogeek.com/410106/why-does-chrome-say-its-managed-by-your-organization/ === If the problem persists please run this program. Download the Farbar Recovery Scan Tool (FRST).Choose the 32 or 64 bit version for your system. and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please Attach it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file: In the Reply section in the bottom of the topic Select Click the Choose a File. Navigate to the location of the File. Click the file. It will appear in section. Click the Saving button. Please attach the logs for my review. Let me know what problems persists. Wait for further instructions p.s. This program is updated often. If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided. You should restore the program from the Quarantine folder. ==== Link to post Share on other sites More sharing options...
OrAnanas Posted November 2, 2020 Author ID:1418040 Share Posted November 2, 2020 Hey, thanks for the reply! I already tried every step and nothing worked. Here are the Farbar text files FRST.txt Addition.txt Link to post Share on other sites More sharing options...
nasdaq Posted November 3, 2020 ID:1418177 Share Posted November 3, 2020 (edited) Hi, Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The Computer will restart when the fix is completed. It will create a log (Fixlog.txt) please post it to your reply. === Please post the Fixlog.txt and let me know what problem persists. fixlist.txt Edited November 3, 2020 by nasdaq Link to post Share on other sites More sharing options...
OrAnanas Posted November 3, 2020 Author ID:1418233 Share Posted November 3, 2020 Hey, the problem hasn'Fixlog.txtt been fixed with running this text file. Here is the fixlog file Link to post Share on other sites More sharing options...
nasdaq Posted November 4, 2020 ID:1418409 Share Posted November 4, 2020 Hi I suggest your run this tool. Uninstall and reinstall Malwarebytes using the Malwarebytes Support Toolhttps://support.malwarebytes.com/hc/en-us/articles/360039023473-Uninstall-and-reinstall-Malwarebytes-using-the-Malwarebytes-Support-Tool After the reinstall and a restart of the computer is the problem solved? Link to post Share on other sites More sharing options...
OrAnanas Posted November 4, 2020 Author ID:1418437 Share Posted November 4, 2020 Problem wasn't fixed by that either, still seeing the message up on my chrome Link to post Share on other sites More sharing options...
nasdaq Posted November 5, 2020 ID:1418677 Share Posted November 5, 2020 Hi, Your copy of Chrome may have been compromised Remove and re-install Chrome. Follow these instructions. Remove Chrome from your Computer and reinstall a fresh copy later. If you remove the syncing of your account you must remove it before you save your bookmarks etc... Delete Your Google Chrome Browser Sync Data if you sync with other devices. <- Important ...https://forums.malwarebytes.com/topic/258886-chrome-secure-preferences-detection-always-returns/ Before you remove Chrome Export your Bookmarks Chrome will export your bookmarks as a HTML file, which you can then import into another browser. How To: http://ccm.net/faq/31791-how-to-backup-your-google-chrome-bookmarks Before you remove Chrome Export your Passwords How to export your saved passwords from Chromehttps://www.google.com/search?q=chrome+export+password&oq=chrome+export+password&aqs=chrome..69i57j69i60l2.7991j0j7&sourceid=chrome&ie=UTF-8 Clear your Chrome cache and cookieshttps://support.google.com/chromebook/answer/183083?hl=en Remove Chrome using the the instructions on this page.https://support.google.com/chrome/answer/95319?hl=en Re-install Chrome and the Bookmarks and passwords. <<<>> Link to post Share on other sites More sharing options...
OrAnanas Posted November 5, 2020 Author ID:1418693 Share Posted November 5, 2020 Already tried all of this, removed my sync, reset my sync, cleared cache and all history components, the "Managed by your organization" is still present Link to post Share on other sites More sharing options...
nasdaq Posted November 5, 2020 ID:1418715 Share Posted November 5, 2020 Hi, Disable all of your Chrome Extension Close and restart Chrome. If the problem is solved, one of the Extension is the culprit. Enable a few at a time until you identify the culprit. === Please read and follow the recommendations on this page. https://www.pcrisk.com/removal-guides/17654-chrome-managed-by-your-organization-browser-hijacker-windows#:~:text="Managed by your organization" is,for users within their organization.&text=Browser hijackers modify settings such,%2C homepage%2C and new tab Keep me posted. p.s. Normally we do not have any problems in removing this. There could be something new that is the cause. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 5, 2020 Root Admin ID:1418764 Share Posted November 5, 2020 (edited) We have an article on how to manage and clean Google Chrome located here Edited November 5, 2020 by AdvancedSetup updated information Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 22, 2020 Root Admin ID:1428733 Share Posted December 22, 2020 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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