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Can't install latest update because of Norton interference?


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I have Windows 7 and I'm trying to update Malwarebytes (Free) from 4.2.1 to the latest version, however I get this message when I'm about to restart:

installationMessage.png.c6bb6a2c8e99fe04e5cf44569b5a7994.png

I'm not sure what to do here. Am I supposed to disable Norton Security Suite and restart my computer to properly update Malwarebytes? Uninstall Malwarebytes and reinstall the latest version via the website? Please help me, I haven't had any issues with Norton and Malwarebytes before like this and I don't want to accidentally mess something up if I just click No to proceed.

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3 minutes ago, TimeuTroupe said:

I haven't had any issues with Norton and Malwarebytes before like this and I don't want to accidentally mess something up if I just click No to proceed.

I would  recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues.  Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).

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I got this window when installing the latest version as well.  I already have all of the exclusions entered into Malwarebytes and Norton.  I think this must just be a generic warning that has been added to Malwarebytes to let you know there might be a conflict and not a warning that you have a conflict.  I've been running Malwarebytes and Norton side by side for years and have never had a problem.  I left Norton running and the latest Malwarebytes installed without any problems.

Bill

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11 minutes ago, Porthos said:

I would  recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues.  Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).

I added the main Norton folder to Malwarebytes' exclusion list and C:\Program Files\Malwarebytes to the Norton Scans Exclusion list, but attempting to add the other files listed in your link has Norton tell me it's an invalid location. I'm also not sure how to add keystone.mwbsys.com or sirius.mwbsys.com either. Under Norton's Firewall-->Program Control, I have Malwarebytes, Malwarebytes Installer Service, Malwarebytes Service, Malwarebytes Setup, and Malwarebytes Tray Application allowed.

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1 minute ago, TimeuTroupe said:

I added the main Norton folder to Malwarebytes' exclusion list and C:\Program Files\Malwarebytes to the Norton Scans Exclusion list, but attempting to add the other files listed in your link has Norton tell me it's an invalid location. I'm also not sure how to add keystone.mwbsys.com or sirius.mwbsys.com either. Under Norton's Firewall-->Program Control, I have Malwarebytes, Malwarebytes Installer Service, Malwarebytes Service, Malwarebytes Setup, and Malwarebytes Tray Application allowed.

The only thing you can do now is to proceed with the install.

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10 hours ago, TimeuTroupe said:

I have Windows 7 and I'm trying to update Malwarebytes (Free) from 4.2.1 to the latest version, however I get this message when I'm about to restart...

installationMessage.png.c6bb6a2c8e99fe04e5cf44569b5a7994.png

Hi TimeuTroupe:

I believe BillH99999 is correct that this is a generic warning for all Norton users.

According to bjm_s' 28-Oct-2020 post <here> in the Norton Tech Outpost when you click "Yes" in that Malwarebytes Installer pop-up it simply opens the support article Installation Prerequisites for Malwarebytes for Windows, which suggests that you either disable your third-party antivirus and/or firewall (e.g., like the bundled Norton Smart Firewall) before proceeding with the update or download and run the Malwarebytes for Windows v4 offline installer  to perform the update.

I use Windows Defender for real-time protection on my Win 10 device so I didn't see this pop-up warning about a third-party Norton AV when I downloaded and installed the Malwarebytes Free v4.2.2.95-1.0.1096 update from Settings | General | Application Updates | Check for Updates, but I did see a pop-up nagging me to install Malwarebytes Browser Guard (see Krusty13's image <here> in the Norton Tech Outpost).  That intrusive pop-up is especially annoying since the latest Malwarebytes Browser Guard for Firefox v2.2.13 is already installed in my default Firefox browser.
-------------
64-bit Win 10 Pro v1909 build 18363.1139 * Firefox 82.0.2 * Windows Defender v4.18.2009.7 * Malwarebytes Free v4.2.2.95-1.0.1096
Dell Inspiron 15 5584, Intel i5-8265U@1.60/1.80 GHz, 8 GB RAM, Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Edited by lmacri
added comment RE: Norton Smart Firewall
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Hi TimeuTroupe:

I also noticed that the screenshot in your original post <here> shows you are using Norton Security Suite.  If this is the Comcast / Xfinity branded version of Norton please see read today's product update announcement End-of-Service Announcement for NortonLifeLock Subscription Offered by Comcast by Norton employee Gayathri_R, which states in part:

Quote

"As of January 1, 2021 NortonLifeLock and Comcast have terminated their partnership in relation to Norton Security Online and Norton Security Suite. An email communication has been sent out by Comcast to all the Comcast customers explaining this change. As a result, your current NortonLifeLock subscription that is provided by Comcast will be canceled effective December 31, 2020...."

Comcast / Xfinity has posted additional information at Norton Security Online No Longer Offered with Xfinity Internet in 2021 about their xFi Advanced Security that is available free of charge to Xfinity Internet customers who lease a xFi Gateway.  According to the support article Using Xfinity xFi Advanced Security this feature "provides an added layer of protection for your entire network by preventing you from inadvertently accessing malicious sites, blocking remote access to smart devices from known dangerous sources and monitoring network activity in real time to detect when devices are behaving in unusual ways that could indicate a network threat" so it doesn't sound like xFI Advanced Security could completely replace the protection of a full antivirus program like Norton Security Suite on your Win 7 SP1 machine.
-------------
64-bit Win 10 Pro v1909 build 18363.1139 * Firefox 82.0.2 * Windows Defender v4.18.2009.7 * Malwarebytes Free v4.2.2.95-1.0.1096
Dell Inspiron 15 5584, Intel i5-8265U@1.60/1.80 GHz, 8 GB RAM, Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Edited by lmacri
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16 hours ago, lmacri said:

Hi TimeuTroupe:

I also noticed that the screenshot in your original post <here> shows you are using Norton Security Suite.  If this is the Comcast / Xfinity branded version of Norton please see read today's product update announcement End-of-Service Announcement for NortonLifeLock Subscription Offered by Comcast by Norton employee Gayathri_R, which states in part:

Comcast / Xfinity has posted additional information at Norton Security Online No Longer Offered with Xfinity Internet in 2021 about their xFi Advanced Security that is available free of charge to Xfinity Internet customers who lease a xFi Gateway.  According to the support article Using Xfinity xFi Advanced Security this feature "provides an added layer of protection for your entire network by preventing you from inadvertently accessing malicious sites, blocking remote access to smart devices from known dangerous sources and monitoring network activity in real time to detect when devices are behaving in unusual ways that could indicate a network threat" so it doesn't sound like xFI Advanced Security could completely replace the protection of a full antivirus program like Norton Security Suite on your Win 7 SP1 machine.
-------------
64-bit Win 10 Pro v1909 build 18363.1139 * Firefox 82.0.2 * Windows Defender v4.18.2009.7 * Malwarebytes Free v4.2.2.95-1.0.1096
Dell Inspiron 15 5584, Intel i5-8265U@1.60/1.80 GHz, 8 GB RAM, Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Ah, I didn't know this 🙁  as if 2020 wasn't bad enough already...

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Why did I get this error when I have NEVER installed Norton? No other firewall software was installed. No other firewall or ''security suite'' (AV etc) had been installed except ESET consumer. 

I got the error with a Malwarebytes WFC update. How ridiculous! After having two dozen updates of WFC, and only NOW it detects some random remnants of files that match the location of some Norton Suite?

Something's not right. I think no matter what PC you ran that update on, it would have jsut executed some cleanup code, whether or not the software was present.

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