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Malwarebytes 4.2.2 is banning Office 365 Word and Excel file creation


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Since 10/25/2020, Malwarebytes has destroyed every Excel file I have tried to create under my Office 365 license.  Today it did the same with Word.

None of my files have had anything complicated, they were simple lists.

I reported these problems to Malwarebytes, beginning 10/25, but no one has helped.  

Because it is possible that I might open an infected Office file, I don't want to "allow" everything done in Excel or Word.  But at this rate, it appears I shall have to get rid of Malwarebytes because Malwarebytes 4.2.2 is not working correctly, and support has not been supportive.  I should not have to be a malware guru to operate my P.C.

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

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Greetings,

Please open Malwarebytes and go to settings by clicking the small gear icon in the upper right, then navigate to the Security tab and under the Exploit Protection section disable the option to block penetration testing attacks, then click the Advanced settings button and click the Restore Defaults button at the bottom.

Once that is done, wait around 30 seconds to let the protection refresh itself, then test to see if the issue is corrected or not.

Please let us know how it goes.

Thanks

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Under Exploit Protection, the option to block penetration testing attacks had already been disabled, yet the Office problem had remained.  I also restored default settings all around yesterday.

However, today Malwarebytes had a new update, and it found 20 items to quarantine, rather than the usual 13-15.

I created a test Excel file, and I was able to save it.  Perhaps it is fixed now.

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