brad03 Posted October 28, 2020 ID:1416998 Share Posted October 28, 2020 Never experienced this before but i am still stuck on 1.0.1096 even after the last update it did not push through the new update? Is it being rolled out gradually? If so i will report back once i receive the update but as of now my product has not. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted October 28, 2020 Staff ID:1416999 Share Posted October 28, 2020 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted October 28, 2020 ID:1417003 Share Posted October 28, 2020 (edited) 9 minutes ago, brad03 said: i am still stuck on 1.0.1096 even after the last update The above is the current BETA version. There is no newer at this time. The current actual release is 4.2.2.95 component package 1.0.1091 Edited October 28, 2020 by Porthos 1 Link to post Share on other sites More sharing options...
brad03 Posted October 28, 2020 Author ID:1417009 Share Posted October 28, 2020 ohhhhhhh okayyyy i totally get it now thank you very much. Link to post Share on other sites More sharing options...
BillH99999 Posted October 28, 2020 ID:1417012 Share Posted October 28, 2020 (edited) I updated about two and a half hours ago and I was updated to 4.2.2.95 1.0.1096. I do not have beta updates enabled and did a manual check for updates. Edited October 28, 2020 by BillH99999 Link to post Share on other sites More sharing options...
Staff Solution tetonbob Posted October 28, 2020 Staff Solution ID:1417013 Share Posted October 28, 2020 Sorry guys. Typo in the announcement has been rectified. 4.2.2.95-1.0.1096 is the released version info. 1 2 Link to post Share on other sites More sharing options...
brad03 Posted October 28, 2020 Author ID:1417056 Share Posted October 28, 2020 thank you very much tetonbob that's why i was confused. Link to post Share on other sites More sharing options...
Staff tetonbob Posted October 29, 2020 Staff ID:1417332 Share Posted October 29, 2020 My pleasure @brad03 - our apologies for the confusion. Thanks for posting! 1 Link to post Share on other sites More sharing options...
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