Jump to content

Advanced Exploit Protection settings getting automatically disabled


Recommended Posts

Hello.

I've the version 4.2.1 of Malwarebytes installed in a Windows 10 64 bits computer, for some reason I can get 2 of the Advance Exploit Protection settings to stay enabled; please check the attached image to see which settings I'm referring to. After enabling them I just click on Apply and close the settings panel, but after a while when I go back to the panel these are once again disabled.

Worth mentioning that Malwarebytes is password protected and this happens randomly while I'm working in my computer.

Could you please help me to sort out what's going on? Why are these two settings not staying enabled?

MBSettings.png

Link to post
Share on other sites

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler
 
 
 
 
Spoiler

 

 

01.png

02.png

03.png

04.png

05.png

06.png

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

36 minutes ago, userthegray said:

for some reason I can get 2 of the Advance Exploit Protection settings to stay enabled; please check the attached image to see which settings I'm referring to.

Those should NOT be enabled. I suggest you stay out of that section as recommended by the waning at the top of the section.

 

2020-10-27_20h25_31.png

Link to post
Share on other sites

2 minutes ago, userthegray said:

Thank you in advance for any clarification that you can give.

The default settings are a balance of protection and usability. Changing the settings can cause programs not to function correctly.

I personally can not offer further any other info except of past issues where users have changed settings and have issues and have come here for assistance and when set back to defaults the issue goes away.

Link to post
Share on other sites

4 minutes ago, Porthos said:

The default settings are a balance of protection and usability. Changing the settings can cause programs not to function correctly.

I personally can not offer further any other info except of past issues where users have changed settings and have issues and have come here for assistance and when set back to defaults the issue goes away.

Oh ok thank you. Well no issues have appeared after enabling these options, although the issue was more about why these are getting automatically disabled some moments after I just enabled them. Because I'm worry that some application in my Windows (with just enough system privileges) is disabling them.

Link to post
Share on other sites

3 minutes ago, userthegray said:

although the issue was more about why these are getting automatically disabled some moments after I just enabled them.

I just tested/replicated your results and I see the same. I might be a safeguard to keep those settings from being enabled by a user and causing issues.

  • Like 1
Link to post
Share on other sites

Yes, those particular settings are currently forced to off by default and cannot be enabled (checking the boxes on them has no effect).  This is due to known issues/false positives that they cause and the settings will become active if/when it becomes necessary for protection and any major false positives and issues with those particular functions has been resolved.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.