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I have a WordPress Blog.

On this blog site recently a widget does not appear on my blog or at least not when I view my blog from my laptop.

( <div class="gfm-embed" data-url="https://www.gofundme.com/f/gh6a6x-carl-jung-depth-psychology/widget/large/"></div><script defer src="https://www.gofundme.com/static/js/embed.js"></script> from GoFundMe is not appearing on my Blog. )

The WordPress Support team tells me that:

“The only other thing I can think might be happening (since the code works fine for us) is that you could have ad blocking software installed that is counting the widget as an ad.”

I do not know of any ad blocking software installed on my laptop.  How would I tell if I did?

Could I possibly be infected?  A Malwarebytes Premium scan does not indicate any problems.

Can anybody suggest how I might diagnose my laptop for either blocking software of an infection?

Thank you,

Lewis

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

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7 minutes ago, Purrington said:

I do not know of any ad blocking software installed on my laptop.  How would I tell if I did?

Can you please collect and upload as an attachment the diagnostic data using our MBST?

  • Download and run the Malwarebytes Support Tool
  • Accept the EULA and click Advanced tab on the left (not Start Repair)
  • Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
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8 minutes ago, Purrington said:

Google Chrome is up to date

Quote

CHR Extension: (AdBlock — best ad blocker) - C:\Users\Kitten\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\gighmmpiobklfepjocnamgkkbiglidom [2020-10-15]

You do have an ad blocker in chrome.

Have you tried the site in a different browser?

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You are correct.  I do have Adblock.

After this problem first arose I temporarily disabled but alas the widget still did not work.

Per instructions from WordPress I attempted to use the widget on “Firefox” but again it failed to work.

So I determined to seek assistance from the Masters of the Game here at Malwarebytes.

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Have you tried disabling the Web Protection component in Malwarebytes?  It's possible that it is blocking the widget for some reason, like perhaps it's hosted on a server also known for hosting one or more malicious sites.  If you use anything to guard your privacy/block cookies such as AdGuard, Ghostery, Privacy Badger etc., that could also be blocking it.  It might also be some component of Avast blocking it, have you tried disabling or removing Avast yet to see if that has any impact on the issue?

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  1. I had not previously disabled the Web Protection component in Malwarebytes.  I just disabled the component and then tested the widget in question.  Sad to say but it still does not work.
  1.  I do not use AdGuard, Ghostery, Privacy Badger etc.  
  1. I uninstalled Avast several months ago.  In the OS ( C-Drive ) Program Files the Avast Software folder is “empty.” Avast  Avast is not listed on my laptop as a Program, App or Feature. If there are components left I would need to know how to detect and remove the pesky remnants. 
  1. If you have a secure method of accessing and diagnosing my laptop you are welcome to do so.

Thank you

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That's great to hear, I'm glad that it worked :)

Since changing your DNS worked, that could indicate either that something on the system is blocking it and we just haven't found it yet and changing your DNS worked around the issue, or your internet provider is blocking it/failing to connect to it for some reason.  If the issue returns or you just want to find out once and for all what the actual cause might be, you can post in our malware removal section, indicating the issue you're looking to diagnose (along with a link to this thread, of course) and follow the instructions in this topic then create a new topic in our malware removal area by clicking here and one of our malware removal specialists can guide you in digging into the system with more advanced diagnostic tools to try and root out the cause.

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