Purrington Posted October 26, 2020 ID:1416516 Share Posted October 26, 2020 I have a WordPress Blog. On this blog site recently a widget does not appear on my blog or at least not when I view my blog from my laptop. ( <div class="gfm-embed" data-url="https://www.gofundme.com/f/gh6a6x-carl-jung-depth-psychology/widget/large/"></div><script defer src="https://www.gofundme.com/static/js/embed.js"></script> from GoFundMe is not appearing on my Blog. ) The WordPress Support team tells me that: “The only other thing I can think might be happening (since the code works fine for us) is that you could have ad blocking software installed that is counting the widget as an ad.” I do not know of any ad blocking software installed on my laptop. How would I tell if I did? Could I possibly be infected? A Malwarebytes Premium scan does not indicate any problems. Can anybody suggest how I might diagnose my laptop for either blocking software of an infection? Thank you, Lewis Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted October 26, 2020 Staff ID:1416517 Share Posted October 26, 2020 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted October 26, 2020 ID:1416518 Share Posted October 26, 2020 7 minutes ago, Purrington said: I do not know of any ad blocking software installed on my laptop. How would I tell if I did? Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Link to post Share on other sites More sharing options...
Purrington Posted October 26, 2020 Author ID:1416520 Share Posted October 26, 2020 Porthos: Thank you so much for such a prompt and professional response. What a great tool you have provided. Attached find the results you requested. Thank you, Lewis mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted October 26, 2020 ID:1416521 Share Posted October 26, 2020 10 minutes ago, Purrington said: Attached find the results you requested. What browser do you use? Link to post Share on other sites More sharing options...
Purrington Posted October 26, 2020 Author ID:1416524 Share Posted October 26, 2020 Google Chrome is up to date Version 86.0.4240.111 (Official Build) (64-bit) Link to post Share on other sites More sharing options...
Porthos Posted October 26, 2020 ID:1416525 Share Posted October 26, 2020 8 minutes ago, Purrington said: Google Chrome is up to date Quote CHR Extension: (AdBlock — best ad blocker) - C:\Users\Kitten\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\gighmmpiobklfepjocnamgkkbiglidom [2020-10-15] You do have an ad blocker in chrome. Have you tried the site in a different browser? Link to post Share on other sites More sharing options...
Purrington Posted October 26, 2020 Author ID:1416527 Share Posted October 26, 2020 You are correct. I do have Adblock. After this problem first arose I temporarily disabled but alas the widget still did not work. Per instructions from WordPress I attempted to use the widget on “Firefox” but again it failed to work. So I determined to seek assistance from the Masters of the Game here at Malwarebytes. Link to post Share on other sites More sharing options...
exile360 Posted October 26, 2020 ID:1416529 Share Posted October 26, 2020 Have you tried disabling the Web Protection component in Malwarebytes? It's possible that it is blocking the widget for some reason, like perhaps it's hosted on a server also known for hosting one or more malicious sites. If you use anything to guard your privacy/block cookies such as AdGuard, Ghostery, Privacy Badger etc., that could also be blocking it. It might also be some component of Avast blocking it, have you tried disabling or removing Avast yet to see if that has any impact on the issue? Link to post Share on other sites More sharing options...
Purrington Posted October 26, 2020 Author ID:1416536 Share Posted October 26, 2020 I had not previously disabled the Web Protection component in Malwarebytes. I just disabled the component and then tested the widget in question. Sad to say but it still does not work. I do not use AdGuard, Ghostery, Privacy Badger etc. I uninstalled Avast several months ago. In the OS ( C-Drive ) Program Files the Avast Software folder is “empty.” Avast Avast is not listed on my laptop as a Program, App or Feature. If there are components left I would need to know how to detect and remove the pesky remnants. If you have a secure method of accessing and diagnosing my laptop you are welcome to do so. Thank you Link to post Share on other sites More sharing options...
exile360 Posted October 26, 2020 ID:1416537 Share Posted October 26, 2020 Oh well, I was hoping Avast was the culprit but yeah, if it's just traces left behind then it won't be blocking anything. Please see if setting an alternate DNS provider helps. A couple of options are Google DNS and OpenDNS. Instructions for each can be found in this article and this article. Link to post Share on other sites More sharing options...
Purrington Posted October 26, 2020 Author ID:1416538 Share Posted October 26, 2020 Following the instruction in the first article you suggested I changed my default DNS. I then attempted to entered the widget code again my WordPress Dashboard but upon applying it, I found that it still does not work on my humble blog. Thank you Link to post Share on other sites More sharing options...
Purrington Posted October 26, 2020 Author ID:1416551 Share Posted October 26, 2020 Exile360: Problem solved. I tried changing my default DNA again and Happy NEWS...It works. I appreciate your assistance and in the event the issue rears its ugly head again I will contact you. Thanks to you and Porthos. Link to post Share on other sites More sharing options...
exile360 Posted October 26, 2020 ID:1416610 Share Posted October 26, 2020 That's great to hear, I'm glad that it worked Since changing your DNS worked, that could indicate either that something on the system is blocking it and we just haven't found it yet and changing your DNS worked around the issue, or your internet provider is blocking it/failing to connect to it for some reason. If the issue returns or you just want to find out once and for all what the actual cause might be, you can post in our malware removal section, indicating the issue you're looking to diagnose (along with a link to this thread, of course) and follow the instructions in this topic then create a new topic in our malware removal area by clicking here and one of our malware removal specialists can guide you in digging into the system with more advanced diagnostic tools to try and root out the cause. Link to post Share on other sites More sharing options...
Purrington Posted October 27, 2020 Author ID:1416733 Share Posted October 27, 2020 I will do as you have suggested. Thank you Link to post Share on other sites More sharing options...
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