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***This is an automated reply***


Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.













If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key



Thanks in advance for your patience.

-The Malwarebytes Forum Team

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4 minutes ago, Venus said:

Hello community here.


Looking for MB for just free version. can not find it on web. I tried installed but it requires a license, i can not afford to buy. prefer free version.


can anyone provide me link?



The "paid" installer is the same as the free. It will install a trial and you are welcome to deactivate the trial and use the free version.


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Just now, Venus said:

is recommended to use it besides of Microsoft defender? will they make conflict to each other?

It works fine with Defender. Keep in mind the free version offers no real time protection. It is scan and clean only.

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1 minute ago, Porthos said:

Depends on who you ask and how you use the computer. The biggest threat to a computer is the user.

yeah u are right. it is mine laptop and no one touch's it. i am not going to use it for untrusted sites. I am also IT man. thank u.

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7 minutes ago, Venus said:

If i will purchase MB full version premium will it be suitable to MS defender?

Yes for sure. I have all of my Malwarebytes premium clients using the Defender MB combo. I use it as well.

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Just now, Venus said:

Is recommended 2 AV's on same PC?

The way Malwarebytes has always been designed, It does not work like a traditional AV. Malwarebytes continues to work to be able to co exist with AV programs with a few exceptions and sometimes exclusions.

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10 minutes ago, Porthos said:

The way Malwarebytes has always been designed, It does not work like a traditional AV. Malwarebytes continues to work to be able to co exist with AV programs with a few exceptions and sometimes exclusions.

thanks for advise. When i be able to purchase will run it besides to MS defender.


btw have MB deals?

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