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Unable to open Malwarebytes - This App Can't Run on Your PC dialogue


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Hey guys, hoping someone might be able to help.  I am suddenly experiencing a number of issues, the inability of MalwareBytes to open being one of them.  I'm on Win10 1809 LTSC and my Component Store is showing corruption so I am unable to run an SFC, DISM repair or open so far Plex and MalwareBytes.  I wanted to run a scan to ensure there wasn't malware potentially behind this but am unable to open the program at all.  That may very well be because of potential Component Store and/or .NET issues not pertaining to malware at all but I thought I'd check and see if anyone had some troubleshooting they might recommend for this.  Thank you!

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3 minutes ago, jondrum418 said:

Hey guys, hoping someone might be able to help. 

Can you please collect and upload as an attachment the diagnostic data using our MBST?

  • Download and run the Malwarebytes Support Tool
  • Accept the EULA and click Advanced tab on the left (not Start Repair)
  • Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
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1 hour ago, jondrum418 said:

gathers a wealth of data in the Other Logs. 

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

 Let me know if that clears up the issue or not.

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2 hours ago, Porthos said:

Let me know if that clears up the issue or not.

Porthos thank you!  That did indeed clear up the issue.  I do believe I have something deeper underlying systemwide though as I still cannot run a DISM Repair, SFC, .NET Repair, Win10 Reinstall over the top or Windows Updates.  :)  But that's a conversation for a different forum.

 

I was curious - who would I go about asking to edit my post above with my logs attached?  There is quite an extensive lay of my system that I'd prefer to not have out public for an extended period of time but I don't yet have 100 posts so I can't edit it myself.

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3 minutes ago, jondrum418 said:

who would I go about asking to edit my post above with my logs attached? 

The logs in this section can only be accessed by authorized users and you.

I have hidden you post with logs.

4 minutes ago, jondrum418 said:

I do believe I have something deeper underlying systemwide though as I still cannot run a DISM Repair, SFC, .NET Repair, Win10 Reinstall over the top or Windows Updates.  :)  But that's a conversation for a different forum.

Please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats.  They will be able to help you to determine whether your system is truly clean or not.

 

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  • Root Admin

Hello @jondrum418

I have moved your topic to the Malware Removal Forum and will assist you in cleaning up your computer. Please follow the directions below and we'll see what's going on and if we're able to fix it for you.

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.

 

Spoiler
 
 
 
 

 

Spoiler

 

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

image.png

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image.png

 

 



STEP 01

  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

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On 10/22/2020 at 10:33 PM, AdvancedSetup said:

I have moved your topic to the Malware Removal Forum and will assist you in cleaning up your computer. Please follow the directions below and we'll see what's going on and if we're able to fix it for you.

Thank you guys, I decided to go ahead and start from scratch though.  I'd gone through MBAM, ADW and FarBar and came up dry.  This drive was cloned a few months ago from another drive that had several bad sectors that I was able to recover but I think there may have been some residual issues with the OS.  I'm on a clean install now and getting reestablished.  Thank you guys for all of your help!

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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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