a little help please :) endpoint does not seem to be working

[Cleatus]

symptoms:

--no icon in tray when booting up

--if i browse to file location and run tray icon, it appears below, but cant start a scan  (start scan grayed out)

--i try to uninstall from control, panel--it fails

--i try to use MWB removal tool (older) it fails

--i try ro reinstall or install home version ( to try and get a good scan thru another method) it says "already running a business version of malwarebytes"

 

note that the user brought it in saying network was suuuppper slow (it is),  so i am trying to start with a good scan to make sure its not infected.  it does get internet thru wireless and cellular but its currently pulling only .5 meg for speed on either.

i will try the latest removal tool and go from there.  but any other help would be great!

 

thx all!

 

[exile360]

It sounds like the program is attempting to update and getting hung up, which explains why the scan button is greyed out.  You might try running Malwarebytes Anti-Rootkit to see if it finds anything; it uses the same engine/signatures as Malwarebytes, though its engine hasn't been updated in a while so it may not be able to detect everything that the latest Malwarebytes can.

[Cleatus]

if anyone has a link to the latest removal tool...

(yes, i am looking around for it now...) 

[exile360]

If you're looking for the latest version of the Malwarebytes Support Tool you'll find it there.  I'm not sure if it's the same version used for business endpoints or not though.

[Cleatus]

thx-- trying these items now!

[AdvancedSetup]

If we can see the MBST logs or get us FRST logs we can probably assist further @Cleatus

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you