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Another day, another problem... Yesterday I updated Malwarebytes to the latest version (released on Wednesday) and it prevents Windows Network Neighborhood from showing all computers.  Turn off Malwarebytes and there they are.  Turn it on and they disappear again.  Please fix this.

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Aaaaaaaand just noticed another issue... when I open Malwarebytes back up as described above, it makes the windows Defender icon disappear from the system tray.  Happens on both computers.  You know I've been with Malwarebytes a long time, but sincerely I have to say you have the worst beta testing in the world that no one sees this stuff.  This is happening on different two computers.  Looks like Im going to have to put a system image and roll this update back.  Thanks

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Greetings,

The issue with Windows Defender may be due to the option to have Malwarebytes register with Windows Security Center, as Defender automatically disables itself whenever another product registers as AV protection.  To keep Defender active alongside Malwarebytes, please open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right, then click the Security tab and toggle the option under the Windows Security Center section to Off and Defender should come back.  It may be necessary to restart your system after doing so for Defender to return.  Please let us know if that does not work.

As for the issue with Network Neighborhood, please see if disabling just the Web Protection component in Malwarebytes eliminates the issue.  It can be found by right-clicking the Malwarebytes tray icon and clicking where it says Web Protection: On or by toggling the switch for Web Protection in the Real-Time Protection card on the main dashboard to the off position.  Once it is disabled, wait around 20~30 seconds for the Web Protection to finish unloading, then check to see if your other computers show up again.

Also, for troubleshooting purposes, please do the following in case the Devs need more info:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

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Windows Defender Icon - There were no problems prior to updating yesterday and no it was not set to register in the security center.

Network Neighborhood - I've already done a system image. 

Seems that release is a bit buggy.  I just dont have the time to be a beta tester so Ill wait to see if they fix anything in later releases and just stay on the prior version for a while.   

 

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16 minutes ago, dprout69 said:

Right click in the tray > Quit Malwarebytes

Wait > Double Click your desktop icon to open it back up

Is Defender still there?

It is for me.

 

2020-10-16_11h36_06.png

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17 minutes ago, dprout69 said:

Is Defender still there?

 

3 hours ago, exile360 said:

Also, for troubleshooting purposes, please do the following in case the Devs need more info:

 

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

 

Thanks

The above logs will assist greatly.

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7 hours ago, dprout69 said:

and it prevents Windows Network Neighborhood from showing all computers.  Turn off Malwarebytes and there they are.  Turn it on and they disappear again.  Please fix this.

I can confirm this. It is the web protection component that is causing this issue.

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1 hour ago, dprout69 said:

Right click in the tray > Quit Malwarebytes

Wait > Double Click your desktop icon to open it back up

Is Defender still there?

Yes, for me it is.  I just did it twice just to make sure.

My only guess is that perhaps for some reason Malwarebytes is registering with Windows Security Center on your system when it should not be, and that it's causing Defender to disable itself as it typically does whenever another app registers as AV protection.  That said, you might check your Event Viewer logs to see if Defender was disabled for some other reason, such as a crash, perhaps related to the Web Protection issues others have been reporting recently.

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Just to add, I just had a client call and they could not scan on their HP AIO wireless printer with Web Protection enabled.

 

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As mentioned above, I've already done a system image and reverted back to the prior version so there are no logs anymore.  Unable to help there, but Porthos confirmed the web protection aspect already.  As far as the defender icon, I only turned it off/on to deal with the aforementioned issue with network neighborhood.  It was booting up and running both fine until I manually turned it off and on.  Thats about all I can give you other than Im using Windows Pro 64 1909.

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Oh and I don't know if it would, but there was no message like defender has been deactivated... The icon would just disappear and malwarebytes would appear.  Turn off malwarebytes and defender would appear.  

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If it was due to Malwarebytes registering itself with the Windows Security Center there would be no message from Windows or Defender; it would just silently turn itself off.  It's possible that Malwarebytes registered itself with Security Center once it was turned back on for some reason, possibly due to a corrupt configuration file or something similar.

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I've been in communication with a member of the Product Management team who is investigating this issue with the Developers and he asked that you try disabling Exploit Protection instead of Web Protection to see if that alleviates the issue.

Please let us know how it goes.

Thanks

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I'll add to the pool of information: I have had 2 of my clients call in the last 2 weeks having identical symptoms.

HP Printers, can print but not Scan, disabling Web Protection resolves the issue. No, disabling Exploit Protection (nor any of the others) does not. Prior to finding that fix (thank you Internet) I tried Firewall troubleshooting among other fixes.

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Just to be clear, there appear to be 2 separate issues here, assuming that you waited at least 30 seconds or so before trying to access the scan function again (this is because it takes a while for Exploit Protection to disable itself/remove its components from memory and from other active processes it is injected into for shielding); one which is alleviated by either disabling Exploit Protection or Web Protection, or by disabling SNMP for networked printers; the core issue is with Exploit Protection, however because of how it interacts with network components, disabling Web Protection may also resolve it.  The second issue doesn't appear to be related to Exploit Protection and is only fixed by disabling Web Protection.

To ensure accurate diagnosis, I would recommend that anyone testing first try disabling Exploit Protection, then restart the system, then test to see if the issue persists.  If it does, re-enable Exploit Protection, then disable Web Protection, then restart the system once more and test to verify that the issue no longer occurs.

Edited by exile360
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This issue is likely resolved in the latest Malwarebytes Beta.  If you wish to give the beta a try please refer to this post for details about the beta and instructions on installing it, otherwise you may wait for the new version to be released once beta testing is completed with the release expected to be a week from now.

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