Jump to content

Microsoft Office Word saying Malware.Exploit.Generic


Recommended Posts

I have started to have problems saving a Word Doc. Every time I try and save a file, Malwarebytes gives me an alert saying; then its shuts word down

Threat

Malware.Exploit.Generic

Application

Microsoft Office Word

Technique

Exploit payload macro process blocked 

Word has been ok up until a few days ago. I hope you are able to help

 

Regards,

Karl

Link to post
Share on other sites

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler
 
 
 
 
Spoiler

 

 

01.png

02.png

03.png

04.png

05.png

06.png

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

Hi, thanks for the update and information. I have adjusted as your recommendation and it looks like this has solved the issue. I'll keep an eye on it to make sure it continues to be ok. It's strange that this started to happen, especially as I haven't adjusted any of the settings, could this have happened when I updated Malewarebytes?

 

Regards,

 

Karl   

Link to post
Share on other sites

  • 3 weeks later...

I'm rather curious how this fix works at all.  I had a system doing this, and the Block penetration attacks was already unchecked and the settings under "Application Behavior Protection" were the same before resetting to default as they were afterwards. Yet, before resetting the defaults the Quicksave macro on Word will trigger a response from Malwarebytes preventing the save, but after resetting it there was no exploit detection triggered.

Link to post
Share on other sites

  • Staff
5 hours ago, JaCo_BRZ said:

I'm rather curious how this fix works at all.  I had a system doing this, and the Block penetration attacks was already unchecked and the settings under "Application Behavior Protection" were the same before resetting to default as they were afterwards. Yet, before resetting the defaults the Quicksave macro on Word will trigger a response from Malwarebytes preventing the save, but after resetting it there was no exploit detection triggered.

I believe it's caused by some sort of corruption in the configuration files that causes the program to not use the settings displayed in the UI, so even though the setting causing the detection should be off by default and even appears to be off when you look in the UI, it is actually enabled which results in the detections/blocks.  Restoring defaults corrects this so that it actually loads the proper default settings as reflected in the UI.

  • Thanks 1
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.