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On two different computers... why is it that in the year 2020, that Malwarebytes seems to be the only program in existence that is unable to find it's place on my desktop?  I click to open the program and it opens with half the interface off the desktop and not showing... I open it and it's in the lower left corner... I open it and it's center but certainly not in the last position where I closed it... I open it and almost off the screen at the top.  I have no problems with any other programs on my computers so is this a known bug?

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
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  15. Malwarebytes for Windows will open once the installation completes successfully.

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Greetings,

Unfortunately this is a known issue.  It should open in the center of your screen each time, however that may also depend on a few other factors, including whether or not there are other open windows at the time (as Windows itself will sometimes change where an app opens based on other open windows/applications), and especially if you use any sort of dual or multi-display configuration.  The last I heard, the Developers were investigating the issues, however I do not know what the current status is or if/when a fix might be released.

In the meantime, I will be sure to pass your feedback on to the team for review.

Thanks

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I've never seen that personally, so I don't know what could be causing it.  It always opens in the center of my screen on all my systems so I'm guessing something must be different between our configurations.

Please do the following so that we may look into the issue further:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

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