Jump to content

Malwarebytes detect malware but it does not show up in quarantine after It


Recommended Posts

Greetings,

Until one of our malware removal specialists shows up to analyze your logs, please try following the instructions in this support article to see if it helps.  It may be that Google Sync is causing the detected PUPs to return whenever your browser starts up.

If that doesn't fix the issue, please go ahead and follow the instructions in this topic to create diagnostic logs and post them back here for the malware removal specialist to analyze.

Thanks

Link to post
Share on other sites

  • Root Admin

Hello @TitanInsane

Do  you still actively use the following YouCam Service program from 2011?

HKLM\...\Run: [YouCam Service] => C:\Program Files\CyberLink\YouCam\YouCamService.exe [247016 2011-09-09] (CyberLink -> CyberLink Corp.)

 

Are also still using the following HP Printer from 2014?

HP E111 Status Monitor

or the HP DeskJet 2130 series from 2015?

 

You have the following websites enabled for Desktop Notifications. You may want to reconsider and possibly disable

CHR Notifications: Default -> hxxps://engineering.careers360.com; hxxps://profile.keralamatrimony.com; hxxps://webmail.rediffmailpro.com; hxxps://www.fabhotels.com

 

Are you sure you have not enabled or allowed Push Notifications on your browser?

https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/

Turn notifications on or off - Google Chrome

Web Push notifications in Firefox

 

 

Please temporarily disable Windows Defender and run the following fix.

https://www.isunshare.com/windows-8/3-ways-to-disable-windows-defender-on-windows-8-8.1.html

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

 

Thanks

 

fixlist.txt

Link to post
Share on other sites

I don't use the YouCam (2011)(I don't even know what that is) or the HP E111 Status Monitor. The HP DeskJet 2130 is my home printer which I use frequently. I disabled the notifications of the sites you mentioned( Thank you for that) and I ran the FRTS tool and attached the Fixlog as requested. My laptop appears to be functioning as usual now, so thank you for your valuable time.

Fixlog.txt

Link to post
Share on other sites

  • Root Admin

Great, let me have you run another antivirus scan just to double-check

 

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

  • It will start a download of "esetonlinescanner.exe"
  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started. 
  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes 
  • When prompted for scan type, Click on Full scan 
  • Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.
  • Have patience.  The entire process may take an hour or more. There is an initial update download.
  • There is a progress window display.
  • You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.
  • When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
  • Click The blue “Save scan log” to save the log.
  • If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).
  • Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

 

Link to post
Share on other sites

  • 1 month later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.