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Annoyance, or adware - Malwarebytes 4.2 Premium


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Hi

Just a quick question. I keep getting an ad for Malwarebytes Privacy, on every start or reboot. The ad greys out Malwarebytes which wont allow input until the ad is clicked.

I was under the impression that ads would never be shown on premium versions of Malwarebytes. I realize the importance of asking existing Malwarebytes customers if they
are interested in new applications but every day? For weeks?

Is there any chance there is a way to disable this that I've missed in the settings? 

Cheers

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

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Malwarebytes Support Tool - Advanced Options

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3 minutes ago, apneus said:

I was under the impression that ads would never be shown on premium versions of Malwarebytes. I realize the importance of asking existing Malwarebytes customers if they
are interested in new applications but every day? For weeks?

I do not know how many times you will see the notification as I have the VPN myself.

4 minutes ago, apneus said:

Is there any chance there is a way to disable this that I've missed in the settings? 

Sorry, there is not.

In the future they are supposed to be including some opt-out settings in the premium version but no eta has been given.

 

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Just now, apneus said:

Anyway, Porthos, thanks for replying so quickly, I appreciate it

No problem. You think this issue is annoying, you should see the free version.

But I totally understand the marketing dept's view as well. Hot that I agree but...

Thanks for your post and have a safe weekend.

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It should not show up daily I don't believe; if it is doing so, it may be due to a bug/issue with the software.  I have premium and don't use the VPN and I have only seen it once since they first started advertising it (and that was yesterday), though I don't restart my machine every day either, though I do frequently exit/quit and restart the software, which from the software's perspective, is essentially the same thing.  That said, the team is aware of feedback from customers who find it undesirable and I expect that they will be making changes in the future to reduce their frequency and hopefully give Premium users greater control over them (something they've also mentioned in the past).

In the meantime, I will submit your feedback to the team so that they may consider it along with the rest of the customers' comments they've already received.

Also, just in case the frequency is due to a bug/issue with the software, it might be resolved by performing a fresh install of the software, so that's worth a try to see if it reduces the number of such notifications you received.  I recommend a clean install just to ensure that all of the current settings and configuration files get wiped as well, as I believe they likely contain some of the info/settings that determine the frequency of the notifications, so if it is a bug/some kind of corruption at play, it is likely with one of them:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

Once that's done, please continue to observe the notification behavior and let us know if you still see them daily or more frequently.

Thanks

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