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Can't install Malwarebytes or other antivirus programs.


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Hi!

I am running windows 10 and cannot get Malwarebytes to reinstall.. I had problems installing an anti-virus so I decided to run Malwarebytes. It would not open so I uninstalled and am currently trying to reinstall. Have not been able to do so. Pretty sure I have a malware infection and Microsoft defender has been turned off and I cannot run a scan.

 

Cheers

Craig

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Hello ccbarton92 and welcome to Malwarebytes,

Run the following:

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"

     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Thank you,

Kevin
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Tips to help protect from infection

Thanks

 

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