Root Admin AdvancedSetup Posted October 10, 2020 Root Admin ID:1413104 Share Posted October 10, 2020 Thanks, please restart the computer one more time. Then do another scan with Malwarebytes. This time it should come back clean. Link to post Share on other sites More sharing options...
DoberMom Posted October 10, 2020 Author ID:1413105 Share Posted October 10, 2020 Rebooted, ran another scan and it showed 0 found Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 10, 2020 Root Admin ID:1413106 Share Posted October 10, 2020 Wow, you have a much faster computer than mine to reboot and scan again. What did the Patch My PC find and update? How is the computer running now? Are there still any signs of an infection? Link to post Share on other sites More sharing options...
DoberMom Posted October 10, 2020 Author ID:1413107 Share Posted October 10, 2020 Well, I actually rebooted and ran the scan before you asked me to so I cheated. It took close to 7 minutes I believe. Patch My PC found and updated 3 things (Amazon Music, Logitech SetPoint and Nvidia PhysX) Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 10, 2020 Root Admin ID:1413108 Share Posted October 10, 2020 How is the computer running now? Are there still any signs of an infection? Link to post Share on other sites More sharing options...
DoberMom Posted October 10, 2020 Author ID:1413109 Share Posted October 10, 2020 Seems good but we haven't really used it, only the steps you recommended. Do you think we're clean? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 10, 2020 Root Admin ID:1413110 Share Posted October 10, 2020 Please run one last other antivirus scanner. Then when that's completed you should go and change your passwords. Please download and run the following Kaspersky antivirus scanner to remove any found threats Kaspersky Virus Removal Tool Let me know if it finds anything or not Review the following on ways to help keep the computer clean and better protect your privacy. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 10, 2020 Root Admin ID:1413111 Share Posted October 10, 2020 There is a section on using a Password Manager if you're not already. Remember, never use the same password on more than one site. Link to post Share on other sites More sharing options...
DoberMom Posted October 10, 2020 Author ID:1413112 Share Posted October 10, 2020 Kaspersky didn't find any threats. I'll have her get changing her passwords. Thank you so much for all your help! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 10, 2020 Root Admin ID:1413116 Share Posted October 10, 2020 You're quite welcome. Take care and stay safe out there and have a wonderful weekend Cheers Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 15, 2020 Root Admin ID:1414263 Share Posted October 15, 2020 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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