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  • Root Admin

Hello @DoberMom and :welcome:

The Malwarebytes scan log file is empty. The FRST logs don't show an immediate severe threat.

What indication is there that you appear to be infected?

Let me have you start up the computer please and run the following.

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.

 

Spoiler
 
 
 
 

 

Spoiler

 

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

image.png

image.png

image.png

 

 



STEP 01

  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

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Sorry about that empty file, not sure what went wrong there.  Attached are the results from the old scan.  I have also started a new scan as requested.

The first indication we had of trouble was a compromised Facebook password.  The user remembers what in hindsight was a phishing scam where she provided facebook credentials.  She didn't remember which device she did it on (tablet, phone or this laptop I'm scanning and requesting help with).  After resetting the facebook password on another computer, we went to do a couple things on her computer and there was strange behavior in the web browsers.  Unfortunately I have no good notes or screenshots from then and it's been a few weeks.  I believe it was something like Edge Chromium wouldn't load a page so we tried Google Chrome.  When we tried it in Google Chrome, we got popups or warnings in the browser window about being infected.  We shut the computer down at that point and I got a hold of it a couple days later and did these scans.  Sorry to have such vague information.

results from 9-22.txt

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  • Root Admin

Please review the following and clean up Microsoft Edge

https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history

If you're still using the original older Microsoft Edge then please download the latest Chromium based Microsoft Edge
https://www.microsoft.com/en-us/edge

Then restart the computer and run Malwarebytes again and run a new Threat scan and post back the new log.

 

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  • Root Admin

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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  • Root Admin

Thanks, that log looks good. Please run the following.

 

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

  • It will start a download of "esetonlinescanner.exe"
  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started. 
  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes 
  • When prompted for scan type, Click on Full scan 
  • Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.
  • Have patience.  The entire process may take an hour or more. There is an initial update download.
  • There is a progress window display.
  • You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.
  • When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
  • Click The blue “Save scan log” to save the log.
  • If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).
  • Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

 

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  • Root Admin

Please go to Control Panel\Programs\Programs and Features

Find and uninstall all versions of Java and restart the computer

Then run FRST again and get me both new logs and attach.

Thanks

 

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  • Root Admin
Posted (edited)

Are you signed up and actively using Amazon Music? Just asking as it is loading up every time you start the computer.

Do you still actually use these files, programs from 2014  and 2011
HKLM\...\Print\Monitors\PDF995 Monitor: C:\Windows\system32\pdf995mon64.dll [40448 2014-03-05] () [File not signed]
R2 PDFProFiltSrvPP; C:\Program Files (x86)\Nuance\PaperPort\PDFProFiltSrvPP.exe [145256 2011-08-02] (Nuance Communications, Inc. -> Nuance Communications, Inc.)

 

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

Edited by AdvancedSetup
updated information
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  • Root Admin
3 hours ago, AdvancedSetup said:

Are you signed up and actively using Amazon Music? Just asking as it is loading up every time you start the computer.

Do you still actually use these files, programs from 2014  and 2011
HKLM\...\Print\Monitors\PDF995 Monitor: C:\Windows\system32\pdf995mon64.dll [40448 2014-03-05] () [File not signed]
R2 PDFProFiltSrvPP; C:\Program Files (x86)\Nuance\PaperPort\PDFProFiltSrvPP.exe [145256 2011-08-02] (Nuance Communications, Inc. -> Nuance Communications, Inc.)

 

 

 

 

 

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  • Root Admin

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current-security-update status of some applications.

  • Download SecurityCheck by glax24 from here  https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • and save the tool on the desktop.
  • If Windows's  SmartScreen block that with a message-window, then
  • Click on the MORE INFO spot and over-ride that and allow it to proceed.
  • This tool is safe.   Smartscreen is overly sensitive.
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

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  • Root Admin

Please update, uninstall, or address the following applications.

 


--------------------------- [ OtherUtilities ] ----------------------------
Dell SupportAssist v.1.2.6745.47 Warning! Download Update

NVIDIA GeForce Experience 3.6.0.74 v.3.6.0.74 Warning! Download Update

Zoom v.5.0 Warning! Download Update


--------------------------- [ AdobeProduction ] ---------------------------

Adobe Flash Player 22 NPAPI v.22.0.0.209 Warning! Download Update


Adobe Shockwave Player 12.3 v.12.3.5.205 Warning! This software is no longer supported. Please uninstall it.

swMSM v.12.0.0.1 << Hidden Warning! This software is no longer supported. Please uninstall it.

Adobe Acrobat Reader DC v.20.006.20034 Warning! Download Update

^Please run Acrobat Reader DC and go Help - Check for updates...^


------------------------------- [ Browser ] -------------------------------
Google Chrome v.85.0.4183.121 Warning! Download Update


----------------------------- [ EmailClient ] -----------------------------
Windows Live Essentials v.16.4.3528.0331 Warning! This software is no longer supported.

 

 

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  • Root Admin

Please save and run the attached FIXLIST.TXT file as before with FRST and the FIX button.

fixlist.txt

That should remove the hidden feature in Add/Remove so that you can find and try to uninstall or remove the entry for "swMSM"

 

 

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  • Root Admin

The log says No Action By User.  Did you complete the scan and have it remove what it found?

Quote

Registry Key: 25
PUP.Optional.MindSpark, HKU\S-1-5-21-2666556329-576711640-2568239656-1008\SOFTWARE\RecipeHub_2j, No Action By User, 723, 240655, 1.0.31076, , ame, , ,
PUP.Optional.MindSpark, HKU\S-1-5-21-2666556329-576711640-2568239656-1003\SOFTWARE\RecipeHub_2j, No Action By User, 723, 240655, 1.0.31076, , ame, , ,
PUP.Optional.MindSpark, HKU\S-1-5-21-2666556329-576711640-2568239656-1002\SOFTWARE\APPDATALOW\SOFTWARE\RecipeHub_2j, No Action By User, 723, 240513, 1.0.31076, , ame, , ,
PUP.Optional.MindSpark, HKU\S-1-5-21-2666556329-576711640-2568239656-1007\SOFTWARE\APPDATALOW\SOFTWARE\RecipeHub_2j, No Action By User, 723, 240513, 1.0.31076, , ame, , ,
Trojan.Zoremov, HKU\S-1-5-21-2666556329-576711640-2568239656-1002\SOFTWARE\Apprun, No Action By User, 500, 814652, 1.0.31076, , ame, , ,
PUP.Optional.MindSpark, HKU\S-1-5-21-2666556329-576711640-2568239656-1002\SOFTWARE\RecipeHub_2j, No Action By User, 723, 240655, 1.0.31076, , ame, , ,
PUP.Optional.MindSpark.Generic, HKU\S-1-5-21-2666556329-576711640-2568239656-1002\SOFTWARE\FromDocToPDF, No Action By User, 1820, 509089, 1.0.31076, , ame, , ,
PUP.Optional.MindSpark, HKU\S-1-5-21-2666556329-576711640-2568239656-1003\SOFTWARE\APPDATALOW\SOFTWARE\RecipeHub_2j, No Action By User, 723, 240513, 1.0.31076, , ame, , ,
PUP.Optional.MindSpark, HKU\S-1-5-21-2666556329-576711640-2568239656-1005\SOFTWARE\APPDATALOW\SOFTWARE\RecipeHub_2j, No Action By User, 723, 240513, 1.0.31076, , ame, , ,
PUP.Optional.MindSpark, HKU\S-1-5-21-2666556329-576711640-2568239656-1008\SOFTWARE\APPDATALOW\SOFTWARE\RecipeHub_2j, No Action By User, 723, 240513, 1.0.31076, , ame, , ,
Trojan.Zoremov, HKU\S-1-5-21-2666556329-576711640-2568239656-1002\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\Zoremov, No Action By User, 500, 814647, 1.0.31076, , ame, , ,
PUP.Optional.MindSpark, HKLM\SOFTWARE\WOW6432NODE\RecipeHub_2j, No Action By User, 723, 240799, 1.0.31076, , ame, , ,
PUP.Optional.MediaPlayAir, HKU\S-1-5-21-2666556329-576711640-2568239656-1002\SOFTWARE\UNDEFINED, No Action By User, 1331, 334354, 1.0.31076, , ame, , ,
PUP.Optional.MindSpark, HKU\S-1-5-21-2666556329-576711640-2568239656-1003\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{06E3475C-5521-4DE8-BB12-50720F21631C}, No Action By User, 723, 168205, , , , , ,
PUP.Optional.MindSpark, HKU\S-1-5-21-2666556329-576711640-2568239656-1008\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{06E3475C-5521-4DE8-BB12-50720F21631C}, No Action By User, 723, 168205, , , , , ,
PUP.Optional.MindSpark, HKU\S-1-5-21-2666556329-576711640-2568239656-1003\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{06E3475C-5521-4DE8-BB12-50720F21631C}, No Action By User, 723, 168205, , , , , ,
PUP.Optional.MindSpark, HKU\S-1-5-21-2666556329-576711640-2568239656-1008\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{06E3475C-5521-4DE8-BB12-50720F21631C}, No Action By User, 723, 168205, 1.0.31076, , ame, , ,
PUP.Optional.MindSpark, HKU\S-1-5-21-2666556329-576711640-2568239656-1003\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{CF51DE5B-EB36-4114-BB69-84DF63FBADB4}, No Action By User, 723, 168456, , , , , ,
PUP.Optional.MindSpark, HKU\S-1-5-21-2666556329-576711640-2568239656-1008\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{CF51DE5B-EB36-4114-BB69-84DF63FBADB4}, No Action By User, 723, 168456, , , , , ,
PUP.Optional.MindSpark, HKU\S-1-5-21-2666556329-576711640-2568239656-1003\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{CF51DE5B-EB36-4114-BB69-84DF63FBADB4}, No Action By User, 723, 168456, , , , , ,
PUP.Optional.MindSpark, HKU\S-1-5-21-2666556329-576711640-2568239656-1008\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{CF51DE5B-EB36-4114-BB69-84DF63FBADB4}, No Action By User, 723, 168456, 1.0.31076, , ame, , ,
PUP.Optional.MindSpark, HKU\S-1-5-21-2666556329-576711640-2568239656-1003\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{B7ACDF9C-C4F9-4D5D-998E-B147866B4D4C}, No Action By User, 723, 168426, , , , , ,
PUP.Optional.MindSpark, HKU\S-1-5-21-2666556329-576711640-2568239656-1003\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{B7ACDF9C-C4F9-4D5D-998E-B147866B4D4C}, No Action By User, 723, 168426, , , , , ,
PUP.Optional.MindSpark, HKU\S-1-5-21-2666556329-576711640-2568239656-1008\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{B7ACDF9C-C4F9-4D5D-998E-B147866B4D4C}, No Action By User, 723, 168426, , , , , ,
PUP.Optional.MindSpark, HKU\S-1-5-21-2666556329-576711640-2568239656-1008\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{B7ACDF9C-C4F9-4D5D-998E-B147866B4D4C}, No Action By User, 723, 168426, 1.0.31076, , ame, , ,

Registry Value: 7
PUP.Optional.MindSpark.Generic, HKU\S-1-5-21-2666556329-576711640-2568239656-1002\SOFTWARE\FromDocToPDF|START PAGE, No Action By User, 1820, 509089, 1.0.31076, , ame, , ,
PUP.Optional.MindSpark.Generic, HKU\S-1-5-21-2666556329-576711640-2568239656-1002\SOFTWARE\FromDocToPDF|UNINSTALLSURVEYURL, No Action By User, 1820, 769449, 1.0.31076, , ame, , ,
PUP.Optional.UnFriendApp, HKU\S-1-5-21-2666556329-576711640-2568239656-1003\SOFTWARE\MOZILLA\FIREFOX\EXTENSIONS|SUPPORT@UNFRIENDAPP.COM, No Action By User, 6413, 244331, 1.0.31076, , ame, , ,
PUP.Optional.UnFriendApp, HKU\S-1-5-21-2666556329-576711640-2568239656-1007\SOFTWARE\MOZILLA\FIREFOX\EXTENSIONS|SUPPORT@UNFRIENDAPP.COM, No Action By User, 6413, 244331, 1.0.31076, , ame, , ,
PUP.Optional.UnFriendApp, HKU\S-1-5-21-2666556329-576711640-2568239656-1008\SOFTWARE\MOZILLA\FIREFOX\EXTENSIONS|SUPPORT@UNFRIENDAPP.COM, No Action By User, 6413, 244331, 1.0.31076, , ame, , ,
PUP.Optional.UnFriendApp, HKU\S-1-5-21-2666556329-576711640-2568239656-1002\SOFTWARE\MOZILLA\FIREFOX\EXTENSIONS|SUPPORT@UNFRIENDAPP.COM, No Action By User, 6413, 244331, 1.0.31076, , ame, , ,
PUP.Optional.MediaPlayAir, HKU\S-1-5-21-2666556329-576711640-2568239656-1002\SOFTWARE\UNDEFINED|FLASHPLAYERPRO [1].EXE, No Action By User, 1331, 334354, 1.0.31076, , ame, , ,

 

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