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Cannot download ADWCleaner


techuser72
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Hey guys. Im on a Windows 10 PRO. when i go on chrome and go on the official website and download the exe to setup adwcleaner. i am able do download it and it goes in my download folder and when i open it it gives me the "do you allow this app to make changes" and then nothing happens. ive downloader the malwarebytes rootkit. hitman pro, roguekiller and malwarebytes and i scanned my pc, downloaded all the files they said was malware. i restarted my pc several times, downloaded it from several browsers. nothing works. what do i do.

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***This is an automated reply***

Hi,

Thanks for posting in the AdwCleaner Help forum.
In order to help us assist you to resolve your issue, please post or attach your latest AdwCleaner log files with your post. https://support.malwarebytes.com/hc/en-us/articles/360039021593

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

 

 

 

notify me.jpeg

mbst_advanced_gather_logs.jpg

mbst_get_started.jpg

mbst_getting_logs.jpg

mbst_log_saved_desktop.jpg

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Greetings,

That is odd that it's having trouble running, especially since all the other anti-malware tools you downloaded ran, so it could either be that something on your system such as another security app is blocking it, or there is some odd underlying compatibility issue with something on the system preventing it from running.  Please do the following and we can try to see what's going on with it:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

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Thanks, there are some pending file operations from other apps, so please restart the system just to allow those to process, then try running ADWCleaner again and let us know how it goes.

If it still doesn't work, please give it a try in Safe Mode with Networking as described here to see if it works there.

If the problem still persists, please follow the instructions in this topic, skipping any steps you are unable to complete, then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking the system and hopefully correcting whatever it might be that is preventing ADWCleaner from launching properly.

Please let us know how it goes.

Thanks

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nothing works. i am running an AMD 3500 chip. i might be fully infected. ive used every type of antiviruse i can find. and i dont think windows defender is blockign it. if it did it wouldve warm me first. i also uninstalled all the other antiviruses in case they flag it. heres the files in the last step. Thank you very much.

Addition.txt FRST.txt

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