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New Renewed License Key Expired ???

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I open a support ticket on this matter back on sunday but no one has gotten back to me.

Anyway I renewed my subscription for a key I have for 6 users. Unfortunately Malwarebytes keeps telling me the key is expired and that I need to update my payment information.


I have made sure Malwarebytes is up to date, have re-entered my key right from the order complete email. Still says it is Expired. Yet the payment has went through, and my account on the website here says it is active for another year.


So Any idea's why this is happening ? I'd like to get it fixed as my mom uses that license for her laptop and she not very computer literate.

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***This is an automated reply***


Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

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If you are having licensing issues, please do the following: 


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1 hour ago, Elochai said:

I open a support ticket on this matter back on sunday but no one has gotten back to me.

Sorry you are having issues. Support tickets are currently taking an extended length of time (5-7 weekdays) for reply's.

1 hour ago, Elochai said:

I'd like to get it fixed as my mom uses that license for her laptop and she not very computer literate.

Only support can fix this. You must wait for their response.

Could you please post the ticket number.

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ticket 3219009


i tried a clean install as well and no luck. Still says the key is expired and to update payment information. This is very weird as payment went through back in September and the renewed key says it good for another year in my account.

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Still have not heard from Malwarebytes support team.

I still have a key I have fully paid and renewed in September that claims to be expired. I feel like I paid to only lose a month or more of my subscription.


I know times are hard, but is Malwarebytes not allowing support staff to work from home ? Is that the reason there is a shortage of support employees ? It just seems weird to me as I know the company I work with, we just VPN and remote desktop to the network and do the work from home on computers, and I know my buddy in the call center is doing his job from home by VPN and VOIP for answering calls. Just wondering what Malwarebytes is doing or what plan if any do they have for getting back on track ?


Guess the next question is, should I keep waiting for support, or would it be better for me to just contact Visa, reverse the payment, and just buy a new license altogether ?

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