Registration server error

[PsyberTech]

This problem seems to be systemic across the board.   This fails on both the free trial code and the purchased version and has been an issue for three days without resolve.  Submitting a ticket seems to be useless.  Does anyone know when this issue will be resolved or where we might demand a full refund seeing that it has never worked for us?

[Porthos]

4 minutes ago, PsyberTech said:

Submitting a ticket seems to be useless.

It is not useless but it can take several business days for a reply.

What is your support ticket number and I will have @AdvancedSetuplook onto your issue.

[PsyberTech]

First ticket from last Friday was as a home user and no return email from Malwarebytes was forthcoming.  Second ticket was for my company which I did receive a ticket number. 

3219930

I have been tasked to resolve this issue before we try the end point VPN.  

 

[PsyberTech]

Following all instructions previously suggested on the other threads, the Privacy software still fails with the registration server failing to connect.

Using your tool mb-support-1.7.0.827 which also ran FRSTEnglish after a total uninstall and several reboots resolved nothing.

[PsyberTech]

Found the missing ticket through you tool.  Uploading all files through the tool now.

[Porthos]

7 minutes ago, PsyberTech said:

Found the missing ticket through you tool.  Uploading all files through the tool now.

Just be aware the help desk is busier than normal and it can take several days for a response. What ever is going on it will get taken care of.

[PsyberTech]

Sorry, but I have been asked if this long delay is also true for business and enterprise deployments as well?

[gatortail]

This issue is currently being triaged.

[Porthos]

1 hour ago, PsyberTech said:

Sorry, but I have been asked if this long delay is also true for business and enterprise deployments as well?

Business support has a dedicated channel and a phone number to call during business hours.

[gatortail]

Please try connecting again and let us know if you have any issues?

[PsyberTech]

It said Rerouting several times with the connection fail error when attempting to connect to Chicago, but I switched to Dallas and I connected and have the new private IP listed.

 

Thank you!

[PsyberTech]

20 hours ago, Porthos said:

Business support has a dedicated channel and a phone number to call during business hours.

That's what I needed to hear!    I have been using Malwarebytes for the last decade or more.   Thanks for helping me save face with the Board Members.

 

[gatortail]

Thank you for confirming and apologies for the issue.  We appreciate your support.

[Porthos]

1 hour ago, PsyberTech said:

That's what I needed to hear!   

Remember it is only for the Business products not the consumer 4.0 Premium,