Can not connect to any servers

[Hifeno]

I have attached the logs.  I have installed the 7 day free trial and it will not connect to any servers.

 

mbst-grab-results.zip

[AdvancedSetup]

Hello @Hifeno

The logs indicate your computer is having several issues. I've provided a script to run below that will attempt to fix some of these issues if possible.

 

Application errors:
==================
Error: (10/04/2020 10:05:03 AM) (Source: SecurityCenter) (EventID: 17) (User: )
Description: Security Center failed to validate caller with error %1.

Error: (10/04/2020 09:48:01 AM) (Source: VSS) (EventID: 13) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]

Error: (10/02/2020 04:37:20 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: GenericSetup.exe, version: 1.0.4.3412, time stamp: 0x83cf514c
Faulting module name: sciter32.DLL, version: 4.2.6.9, time stamp: 0x5c4b7869
Exception code: 0xc000041d
Fault offset: 0x00231494
Faulting process id: 0x309c
Faulting application start time: 0x01d698fbc04404e2
Faulting application path: C:\Users\RIPPIN~1\AppData\Local\Temp\7zS861586F8\GenericSetup.exe
Faulting module path: C:\Users\RIPPIN~1\AppData\Local\Temp\7zS861586F8\sciter32.DLL
Report Id: 3e75d198-be78-4738-889a-5c738f1e9d51
Faulting package full name:
Faulting package-relative application ID:

Error: (10/02/2020 04:37:19 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: GenericSetup.exe, version: 1.0.4.3412, time stamp: 0x83cf514c
Faulting module name: sciter32.DLL, version: 4.2.6.9, time stamp: 0x5c4b7869
Exception code: 0xc0000005
Fault offset: 0x00231494
Faulting process id: 0x309c
Faulting application start time: 0x01d698fbc04404e2
Faulting application path: C:\Users\RIPPIN~1\AppData\Local\Temp\7zS861586F8\GenericSetup.exe
Faulting module path: C:\Users\RIPPIN~1\AppData\Local\Temp\7zS861586F8\sciter32.DLL
Report Id: fc5fa29c-4d1b-42ab-b78e-1746cb5a6904
Faulting package full name:
Faulting package-relative application ID:

Error: (10/02/2020 04:37:18 PM) (Source: .NET Runtime) (EventID: 1026) (User: )
Description: Application: GenericSetup.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 6A551494
Stack:
   at H2OSciter.Interop.PInvokeWindows.DispatchMessage(MSG ByRef)
   at H2OSciter.Interop.PInvokeUtils.RunMsgLoop()
   at GenericSetup.Program.ShowRegularBundleWindow(Shared.DataContracts.OfferServiceBLL.Context.BundleConfig, System.Collections.Generic.Dictionary`2<System.String,GenericSetup.EventHandlers.IBaseEventHandler>, DevLib.Services.CarrierService, DevLib.CommandLineArgument, OfferServiceBLL.WizardFramework.WizardConfig)
   at GenericSetup.Program.StartBundle(System.Collections.Generic.Dictionary`2<System.String,GenericSetup.EventHandlers.IBaseEventHandler>, Shared.DataContracts.OfferServiceBLL.Context.BundleConfig, DevLib.Services.CarrierService, DevLib.CommandLineArgument)
   at GenericSetup.Program.Run()
   at UT008.PartnerSetup.Run()
   at UT008.Program.Main(System.String[])

Error: (09/13/2020 04:52:55 PM) (Source: ESENT) (EventID: 455) (User: )
Description: StartMenuExperienceHost (10824,R,98) TILEREPOSITORYS-1-5-21-3688220066-316218200-3935365619-1001: Error -1023 (0xfffffc01) occurred while opening logfile C:\Users\Ripping Machine\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (09/13/2020 04:52:55 PM) (Source: ESENT) (EventID: 522) (User: )
Description: StartMenuExperienceHost (10824,P,98) TILEREPOSITORYS-1-5-21-3688220066-316218200-3935365619-1001: An attempt to open the device with name "\\.\C:" containing "C:\" failed with system error 5 (0x00000005): "Access is denied. ". The operation will fail with error -1032 (0xfffffbf8).

Error: (09/13/2020 04:51:58 PM) (Source: ESENT) (EventID: 455) (User: )
Description: powershell (11008,R,98) TILEREPOSITORYS-1-5-21-3688220066-316218200-3935365619-1001: Error -1023 (0xfffffc01) occurred while opening logfile C:\Users\Ripping Machine\AppData\Local\TileDataLayer\Database\EDB.log.

System errors:
=============
Error: (10/04/2020 09:51:28 AM) (Source: DCOM) (EventID: 10005) (User: DESKTOP-Q97BESQ)
Description: DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "Unavailable" in order to run the server:
{DD522ACC-F821-461A-A407-50B198B896DC}

Error: (10/04/2020 09:51:21 AM) (Source: DCOM) (EventID: 10005) (User: DESKTOP-Q97BESQ)
Description: DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "Unavailable" in order to run the server:
{DD522ACC-F821-461A-A407-50B198B896DC}

Error: (10/04/2020 09:51:16 AM) (Source: DCOM) (EventID: 10005) (User: DESKTOP-Q97BESQ)
Description: DCOM got error "1084" attempting to start the service TokenBroker with arguments "Unavailable" in order to run the server:
Windows.Internal.Security.Authentication.Web.TokenBrokerInternal

Error: (10/04/2020 09:51:16 AM) (Source: DCOM) (EventID: 10005) (User: DESKTOP-Q97BESQ)
Description: DCOM got error "1084" attempting to start the service TokenBroker with arguments "Unavailable" in order to run the server:
Windows.Internal.Security.Authentication.Web.WamProviderRegistration

Error: (10/04/2020 09:51:16 AM) (Source: DCOM) (EventID: 10005) (User: DESKTOP-Q97BESQ)
Description: DCOM got error "1084" attempting to start the service TokenBroker with arguments "Unavailable" in order to run the server:
Windows.Internal.Security.Authentication.Web.WamProviderRegistration

Error: (10/04/2020 09:51:13 AM) (Source: DCOM) (EventID: 10005) (User: DESKTOP-Q97BESQ)
Description: DCOM got error "1084" attempting to start the service camsvc with arguments "Unavailable" in order to run the server:
Windows.Internal.CapabilityAccess.CapabilityAccess

Error: (10/04/2020 09:51:10 AM) (Source: DCOM) (EventID: 10005) (User: DESKTOP-Q97BESQ)
Description: DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "Unavailable" in order to run the server:
{DD522ACC-F821-461A-A407-50B198B896DC}

Error: (10/04/2020 09:51:08 AM) (Source: DCOM) (EventID: 10005) (User: NT AUTHORITY)
Description: DCOM got error "1084" attempting to start the service WSearch with arguments "Unavailable" in order to run the server:
{9E175B68-F52A-11D8-B9A5-505054503030}

 

 

 

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Flash Player cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[Hifeno]

I ran the script and still continue to receive the same error.  Here is fix log.  I attached new logs from after the script was ran.  I also attached a screenshot of the error I am getting.  It is worth noting I have tried running the VPN on a different computer and I get the same error.

Fixlog.txt mbst-grab-results.zip

[AdvancedSetup]

Yes, this will require some ongoing fixes. I don't believe any one single fix is going to correct the issue.

The following was good from the log on the Fix.

Windows Resource Protection found corrupt files and successfully repaired them.

I will review your current logs again for the next steps

 

 

[AdvancedSetup]

Hi @Hifeno

I've sent you a private message. Please review when you have a moment.

Thank you

 

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you