Jump to content

Recommended Posts

For the 3rd time I was told my credit card didn't pay the yearly license.  Once again I sent in my cc info and was told I was renewed for a year.  For some reason, renewing only worked for my laptop and not the three licenses I've had for years.  Between the fact I know my card's been fine all 3 times but only finally received a new key this time (why a new key since the old one worked just fine) and now Malwarebytes has dropped the three licenses from my account, as well.  Is there some issue with my account I'm not aware of?

Link to post
Share on other sites
On 10/3/2020 at 4:36 PM, haiweepp said:

For the 3rd time I was told my credit card didn't pay the yearly license.  Once again I sent in my cc info and was told I was renewed for a year.  For some reason, renewing only worked for my laptop and not the three licenses I've had for years.  Between the fact I know my card's been fine all 3 times but only finally received a new key this time (why a new key since the old one worked just fine) and now Malwarebytes has dropped the three licenses from my account, as well.  Is there some issue with my account I'm not aware of?

You will have to create a support ticket as we do not access to the licensing system on the forms. Response times are long currently taking 5-7 weekdays.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help
 

Edited by AdvancedSetup
updated font color issue
  • Like 1
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.