Suddenly Fewer Licenses

[haiweepp]

For the 3rd time I was told my credit card didn't pay the yearly license.  Once again I sent in my cc info and was told I was renewed for a year.  For some reason, renewing only worked for my laptop and not the three licenses I've had for years.  Between the fact I know my card's been fine all 3 times but only finally received a new key this time (why a new key since the old one worked just fine) and now Malwarebytes has dropped the three licenses from my account, as well.  Is there some issue with my account I'm not aware of?

[Porthos]

On 10/3/2020 at 4:36 PM, haiweepp said:

For the 3rd time I was told my credit card didn't pay the yearly license.  Once again I sent in my cc info and was told I was renewed for a year.  For some reason, renewing only worked for my laptop and not the three licenses I've had for years.  Between the fact I know my card's been fine all 3 times but only finally received a new key this time (why a new key since the old one worked just fine) and now Malwarebytes has dropped the three licenses from my account, as well.  Is there some issue with my account I'm not aware of?

You will have to create a support ticket as we do not access to the licensing system on the forms. Response times are long currently taking 5-7 weekdays.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help
 

Edited October 5, 2020 by AdvancedSetup
updated font color issue