Jewels57 Posted October 3, 2020 ID:1411758 Share Posted October 3, 2020 Hi I am new to this community so sorry if I ask a question that has already been answered somewhere... My company uses Malwarebytes and I am on version 4.2.1.89... My computer gets scanned regularly by Malwarebytes and I get the Threat Scan results but am not sure how to proceed with them. If I quarantine the files and they are actually files that I need for my work what happens when what I am doing tries to use them? I get these PUP notifications from the scan and mostly it looks like a bunch of gibberish but there are some that have names of programs I use for work in them, how does the quarantining process work to make sure I am not losing my files that I need to use for my work? Thank you in advanced for any help you can give me! I appreciate your expertise. Link to post Share on other sites More sharing options...
Porthos Posted October 3, 2020 ID:1411760 Share Posted October 3, 2020 7 minutes ago, Jewels57 said: My computer gets scanned regularly by Malwarebytes and I get the Threat Scan results but am not sure how to proceed with them. Could you post a log showing the detection's. 8 minutes ago, Jewels57 said: If I quarantine the files and they are actually files that I need for my work what happens when what I am doing tries to use them? I get these PUP notifications from the scan and mostly it looks like a bunch of gibberish but there are some that have names of programs I use for work in them, how does the quarantining process work to make sure I am not losing my files that I need to use for my work? If it quarantines the files it just locks them basically and can be restored if there is a problem. But a log first would help us help you to see what they really are. Link to post Share on other sites More sharing options...
Jewels57 Posted October 3, 2020 Author ID:1411764 Share Posted October 3, 2020 9 minutes ago, Porthos said: Could you post a log showing the detection's. If it quarantines the files it just locks them basically and can be restored if there is a problem. But a log first would help us help you to see what they really are. Is this what you mean? 10.3.2020 Scan Results.txt Link to post Share on other sites More sharing options...
Porthos Posted October 3, 2020 ID:1411765 Share Posted October 3, 2020 (edited) 15 minutes ago, Jewels57 said: Is this what you mean? 10.3.2020 Scan Results.txt 4.71 kB · 0 downloads The following can be fixed by following this guide. https://forums.malwarebytes.com/topic/258886-chrome-secure-preferences-detection-always-returns/ It will not affect anything work related. The other item "WinZipDriverUpdater, C:\USERS\JWEATHERS.XNOVAHQ\DESKTOP\SAVE TO HD\AUDACITY ZIP FILES\WZDU53.EXE" Should be deleted. Quote PUP.Optional.Spigot.Generic, C:\USERS\JWEATHERS.XNOVAHQ\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Extensions\ggglcnkbfdamncpjagjemofmanimbbbb, No Action By User, 199, 774168, , , , , , PUP.Optional.Spigot.Generic, C:\USERS\JWEATHERS.XNOVAHQ\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Extension Settings\ggglcnkbfdamncpjagjemofmanimbbbb, No Action By User, 199, 774168, , , , , , PUP.Optional.Spigot.Generic, C:\USERS\JWEATHERS.XNOVAHQ\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\GGGLCNKBFDAMNCPJAGJEMOFMANIMBBBB\1.5_0, No Action By User, 199, 774168, 1.0.30716, , ame, , , File: 10 PUP.Optional.Spigot.Generic, C:\USERS\JWEATHERS.XNOVAHQ\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Preferences, No Action By User, 199, 774168, , , , , 8C0EF129BD252072AB1BECF6232EC9B8, 6C8579EE4B0735C202D6306B8E127BB7579213E875E70EDDAE59BC5C266AC77E PUP.Optional.Spigot.Generic, C:\Users\JWeathers.XNOVAHQ\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\ggglcnkbfdamncpjagjemofmanimbbbb\000003.log, No Action By User, 199, 774168, , , , , 6B76540BD5F06911BC34E6382F51C86B, 4256B843D49D814D3CBA45B5C8592C1EA421948C8A30E33B096DB3C9A3F22EBF PUP.Optional.Spigot.Generic, C:\Users\JWeathers.XNOVAHQ\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\ggglcnkbfdamncpjagjemofmanimbbbb\CURRENT, No Action By User, 199, 774168, , , , , 46295CAC801E5D4857D09837238A6394, 0F1BAD70C7BD1E0A69562853EC529355462FCD0423263A3D39D6D0D70B780443 PUP.Optional.Spigot.Generic, C:\Users\JWeathers.XNOVAHQ\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\ggglcnkbfdamncpjagjemofmanimbbbb\LOCK, No Action By User, 199, 774168, , , , , , PUP.Optional.Spigot.Generic, C:\Users\JWeathers.XNOVAHQ\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\ggglcnkbfdamncpjagjemofmanimbbbb\LOG, No Action By User, 199, 774168, , , , , A34B9E4FB98DC3A874AA2C4C66F89471, 9CA5838922C095A3CC3DF513FE1B348876256A84C45056E021C3CFA6916A6BCD PUP.Optional.Spigot.Generic, C:\Users\JWeathers.XNOVAHQ\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\ggglcnkbfdamncpjagjemofmanimbbbb\LOG.old, No Action By User, 199, 774168, , , , , ECC6E7A8523842AC032C2030031693D8, BCB2D0130439A9FFC3C4CFD0D9C3DA7884CB152DD07E0AF431E8096B1FED54E0 PUP.Optional.Spigot.Generic, C:\Users\JWeathers.XNOVAHQ\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\ggglcnkbfdamncpjagjemofmanimbbbb\MANIFEST-000001, No Action By User, 199, 774168, , , , , 5AF87DFD673BA2115E2FCF5CFDB727AB, F9D31B278E215EB0D0E9CD709EDFA037E828F36214AB7906F612160FEAD4B2B4 PUP.Optional.Spigot.Generic, C:\USERS\JWEATHERS.XNOVAHQ\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\GGGLCNKBFDAMNCPJAGJEMOFMANIMBBBB\1.5_0\APP\BACKGROUND.JS, No Action By User, 199, 774168, 1.0.30716, , ame, , 2F50D3257DC1B6991C12CBB7C6B8CD5F, 3B749F316326476A9B1CCBEE7F017DA1CFA1D313432A79734D91E97D59FE56E4 The following can be fixed with the following info. https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/ Quote Optional.PushNotifications, C:\USERS\JWEATHERS.XNOVAHQ\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Preferences Do all of the above and re-scan and quarantine everything it finds. Then open chrome and use it for a few minutes and close it and run another scan and all the above issues should be taken care of. Either way post back with the results. Edited October 3, 2020 by Porthos Link to post Share on other sites More sharing options...
Jewels57 Posted October 3, 2020 Author ID:1411770 Share Posted October 3, 2020 1 hour ago, Porthos said: The following can be fixed by following this guide. https://forums.malwarebytes.com/topic/258886-chrome-secure-preferences-detection-always-returns/ It will not affect anything work related. The other item "WinZipDriverUpdater, C:\USERS\JWEATHERS.XNOVAHQ\DESKTOP\SAVE TO HD\AUDACITY ZIP FILES\WZDU53.EXE" Should be deleted. The following can be fixed with the following info. https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/ Do all of the above and re-scan and quarantine everything it finds. Then open chrome and use it for a few minutes and close it and run another scan and all the above issues should be taken care of. Either way post back with the results. Well I did all these and still got 14 files. I deleted the one that you said could be deleted, though I am wondering about that one because it is an Audacity file and I use that to do some of the clean up of the voicing for the training videos I do. I guess it's okay though, I can have the IT department here figure it out if something goes awry with my computer. I think last time my IT guy just deleted all the PUP files after he looked at them and determined they weren't helpful to me. Thanks for your help! I am a life long learner so any information I get I like to put in my memory storage in case I need it later. Have a good weekend. Link to post Share on other sites More sharing options...
Porthos Posted October 3, 2020 ID:1411771 Share Posted October 3, 2020 1 minute ago, Jewels57 said: Well I did all these and still got 14 files. The Chrome Sync files can be tricky. They will return each time you open Chrome. You will have to deal with sync on all devices you are signed in with Chrome or they keep syncing back to the computer each time you use Chrome. Link to post Share on other sites More sharing options...
Porthos Posted October 3, 2020 ID:1411774 Share Posted October 3, 2020 @Jewels57 If you want to be certain that the system is clean, we do offer free assistance by trained and vetted malware removal specialists. If you wish they can analyze your system for you and guide you in removing any threats that might be present as well as help to troubleshoot the issues you're experiencing. To work with them, simply read and follow the instructions in this topic, skipping any steps you are unable to complete, then creating a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you as soon as one is available. Link to post Share on other sites More sharing options...
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