Unable To install Malwarebytes

[RobCharles1981]

Hello Everyone,

I've used Malwarebyetes for years and I'm on Windows 10.

Today, there was glitch in the program and I'm attempting to uninstall and re-install the program like you would usualy do.

Then when I'm trying to run the installer my System justs shut down and restarts!

Then a box then says "An Error Has Occured and Malwarebytes Will Not install On Your Computer"

Can anyone help me please?

Many thanks!

Rob

[Porthos]

1 hour ago, RobCharles1981 said:

Can anyone help me please?

Can you please collect and upload as an attachment the diagnostic data using our MBST?

• Download and run the Malwarebytes Support Tool
• Accept the EULA and click Advanced tab on the left (not Start Repair)
• Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

[RobCharles1981]

Here we go!

mbst-grab-results.zip

[Porthos]

18 minutes ago, RobCharles1981 said:

Here we go!

The logs did not run correctly. But from what I can see Avast could be causing issues.

Lets try the following.

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install. Say no and close the tool

Then...

Can you please try this:

1. Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline

2. Run the installer

  Can you please let me  know if that worked ?

Please also refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently, which includes Avast.

 

Edited October 3, 2020 by Porthos

[RobCharles1981]

Here we go!

[RobCharles1981]

Nope hasn't worked

When I then attempt to install the program it says:

"An Error Has Occured And Malwarebyetes will not install on your computer"

Answers on a postcard!

[RobCharles1981]

I tried another download link from example filehippo and after much playing around the program actually installed!

[Porthos]

Just now, RobCharles1981 said:

I tried another download link from example filehippo and after much playing around the program actually installed!

What version did you download? And could you please provide a new log from the support tool.

[RobCharles1981]

I used this link:

https://filehippo.com/download_malwarebytes/

Diodn't obtain the logs from the tool sorry.

So thanks for your help.

[Porthos]

7 minutes ago, RobCharles1981 said:

So thanks for your help.

Have you checked for updates yet?

[RobCharles1981]

Yep all is good!

[Porthos]

Just now, RobCharles1981 said:

Yep all is good!

If you have any further issues we are happy to assist.

I do have some suggestion to prevent further issues,

I suggest turning off fast startup in Windows. Then restart.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

I would  also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues.  Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).

 

Please also refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently, which includes Avast.