mwicharz Posted October 3, 2020 ID:1411703 Share Posted October 3, 2020 Hi there, the problem is pretty simple. The moment I switch Privacy on I get an registration error telling me that there was trouble reaching the registration servers. Looking forward to a quick response. Best regardsMarco Wicharz Link to post
Porthos Posted October 3, 2020 ID:1411722 Share Posted October 3, 2020 3 hours ago, mwicharz said: Looking forward to a quick response. Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Link to post
mwicharz Posted October 3, 2020 Author ID:1411725 Share Posted October 3, 2020 Dear Porthos, enclosed the Logs you asked for. Best regardsMarco Wicharz mbst-grab-results.zip Link to post
Porthos Posted October 3, 2020 ID:1411726 Share Posted October 3, 2020 (edited) 4 hours ago, mwicharz said: Looking forward to a quick response. Thanks for the logs, As this is the weekend, knowledgeable staff are in short supply. I will have @AdvancedSetup dig into your logs as soon as he can. Edited October 3, 2020 by Porthos 1 Link to post
Root Admin AdvancedSetup Posted October 3, 2020 Root Admin ID:1411727 Share Posted October 3, 2020 Hello @mwicharz The logs indicate that it doesn't recognize your license as valid for the product. Are you sure you used the correct license? Did you purchase Malwarebytes Premium and Privacy at the same time? Being the weekend I probably will not be able to get this corrected until Monday. Can you please send me a private message with your purchase and license information and I will see if I can get someone to assist but more than likely it will not be until Monday. Please do not post the information here in public, send in a private message. Thank you Link to post
Staff gatortail Posted October 6, 2020 Staff ID:1412243 Share Posted October 6, 2020 Please try connecting again and let us know if you have any issues? Link to post
mwicharz Posted October 6, 2020 Author ID:1412246 Share Posted October 6, 2020 Hi there, now I am getting an connection issue error. But I am indeed connected to the internet. Best regardsMarco Wicharz Link to post
mwicharz Posted October 6, 2020 Author ID:1412247 Share Posted October 6, 2020 Hi there again, just restarted Malewarebytes Privacy and now it is working propperly. Thanks for the help. Have a nice evening/day. Best regardsMarco Wicharz Link to post
Staff gatortail Posted October 6, 2020 Staff ID:1412248 Share Posted October 6, 2020 Thank you for confirming and apologies for the issue. We appreciate your support. Link to post
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