Privacy VPN unable to connect

[mahmodcomputer]

9 hours ago, Porthos said:

Can you please collect and upload as an attachment the diagnostic data using our MBST?

• Download and run the Malwarebytes Support Tool
• Accept the EULA and click Advanced tab on the left (not Start Repair)
• Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Hello dears,

I have the same issue as @Wombat66has, and here is the instruction you ordered:

Looking forward to hearing from you, thanks.mbst-grab-results.zip

[mahmodcomputer]

15 hours ago, Porthos said:

Can you please collect and upload as an attachment the diagnostic data using our MBST?

• Download and run the Malwarebytes Support Tool
• Accept the EULA and click Advanced tab on the left (not Start Repair)
• Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

It's done, thank you anyway.

[Porthos]

2 minutes ago, mahmodcomputer said:

It's done, thank you anyway.

I see your logs, I was holding off until an Admin split your topic in to another post. We do not like to work 2 different peoples logs in the same thread.

 

[Porthos]

50 minutes ago, mahmodcomputer said:

It's done, thank you anyway.

I did notice you have several different VPN's on your computer including WireGaurd. Malwarebytes uses Wireguard as well.

Wintun-Windows (HKLM\...\{93B2BF1B-F92B-457F-A24C-9B3B1750F8B9}) (Version: 1.0.0.0 - WireGuard,LLC) This is Malwarebytes

WireGuard (HKLM\...\{4F4B56A3-7711-4ED0-B77B-97364FBC38B9}) (Version: 0.1.1 - WireGuard LLC) This seems to be the regular Wireguard.

They might be conflicting as well.

[AdvancedSetup]

Hello @mahmodcomputer

Can you please send me a private message with your Purchase and License information. The logs indicate that the current license you're using is not valid for Malwarebytes Privacy.

I will need to coordinate and work with our Licensing team to validate the cause.

Thank you