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Malwarebytes Privacy unable to connect or uninstall


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  • Root Admin

Hello @senderoaa

Please go ahead and restart the computer. Then run the following for me and I'll see if I can assist you in fixing this issue.

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

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  • Root Admin

Well the issue is probably due to Malwarebytes self-protection being enabled.

Please open Malwarebytes Premium and go to Settings, Security and under Windows startup click the Advanced link. Then click to disable the "self-proection module"

Then go into Control Panel\Programs\Programs and Features and uninstall the following

Wintun-Windows
Malwarebytes Privacy

Then restart the computer

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Let me know if that works or not

Thank you

 

 

 

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  • 2 weeks later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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