Malwarebytes Privacy unable to connect or uninstall

[senderoaa]

I need some help

I did upgrade privacy and after that no longer works. I contacted support and told me to uninstall privacy and reinstall it but I am uanble to uninstall!

please help

[AdvancedSetup]

Hello @senderoaa

Please go ahead and restart the computer. Then run the following for me and I'll see if I can assist you in fixing this issue.

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

[senderoaa]

thanks in advance

FRST.txt

[AdvancedSetup]

Can you please send me the ADDITIONS.txt log as well please.

Thanks

 

[senderoaa]

i cannot find it...should I run this again?

[AdvancedSetup]

Well the issue is probably due to Malwarebytes self-protection being enabled.

Please open Malwarebytes Premium and go to Settings, Security and under Windows startup click the Advanced link. Then click to disable the "self-proection module"

Then go into Control Panel\Programs\Programs and Features and uninstall the following

Wintun-Windows
Malwarebytes Privacy

Then restart the computer

 

 

Let me know if that works or not

Thank you

 

 

 

[senderoaa]

I checked and it was unabled...

can you help me?

 

[senderoaa]

tried to uninstall both programs and I can't...

 

[senderoaa]

I was able to uninstall Wintun-Windows

still unable to uninstall privacy. please help

[AdvancedSetup]

Okay, hold on a moment and I'll write a script to remove most of it.

 

[AdvancedSetup]

Please save the attached file to the same location where you have FRST saved.

Then open FRST and click on the FIX button.

This will run and create a FIXLOG.txt file. Please attach that file when ready

fixlist.txt

Thank you

 

[senderoaa]

here it is

best

Fixlog.txt

[AdvancedSetup]

Thank you.

Please do the same thing with this fix file

fixlist.txt

Then let me know how things are going

 

[AdvancedSetup]

Glad we could help.

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